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About the Role
As a Concierge Team Member with a Food & Beverage focus, you will be a primary point of contact for guests, ensuring an exceptional and welcoming experience. You will support the daily Food & Beverage operations, serving refreshments and assisting the Kitchen Manager with ordering, compliance, and waste management to maintain premium brand standards.
Responsibilities
- Deliver an exceptional guest experience and provide a warm, welcoming and professional first impression.
- Welcome guests and support them throughout their visit.
- Serve Food & Beverage offerings including shakes, soups, baked goods and other refreshments during studio hours.
- Support guests with bookings, class information, studio policies and general navigation of services.
- Manage guest enquiries and provide accurate information across relevant communication channels.
- Liaise with the wider team to resolve guest requests efficiently.
- Work closely with the Kitchen Manager on F&B ordering and stock requirements.
- Support health & safety compliance across the F&B offering.
- Assist with waste management and maintain high standards of cleanliness and organisation.
- Maintain a clean, organised and welcoming environment at all times.
- Support opening and closing procedures.
- Assist with day-to-day operational tasks across the studio as required.
- Help maintain the elevated service standards and overall guest experience of the brand.
Requirements
- A strong interest in health, fitness, wellness and lifestyle experiences.
- Excellent interpersonal and communication skills.
- Previous experience in a customer-facing role, ideally within hospitality, F&B, retail, wellness or a similar environment.
- A proactive, solutions-focused mindset with strong attention to detail.
- A naturally service-led attitude with a desire to create exceptional guest experiences.
- Confidence working in a fast-paced environment and managing multiple tasks.
- Strong standards around cleanliness, organisation and presentation.
- Flexibility to work shift patterns, including weekends.
- Good computer literacy and confidence using digital systems.
Skills
- Customer service
- Food & Beverage service
- Communication
- Interpersonal skills
- Problem-solving
- Attention to detail
- Time management
- Cleanliness
- Organisation
- Computer literacy
Location
- Sloane Square
Work Type
- Full-time
- 40 hours per week
Experience Level
- Entry-level
- Junior
Salary/Compensations
- £30,000-£33,000 per annum
About the Company
- A new luxury wellness destination is launching in Sloane Square, designed to integrate fitness, recovery, therapy and holistic wellbeing within an intentionally curated environment.
- Every detail of the experience has been thoughtfully considered — from service and communication to the physical space itself — to create a welcoming, restorative and elevated guest journey.
- This is a pre-launch concept with ambitious plans for growth, offering a unique opportunity to join at the earliest stage and help shape the culture, service standards and guest experience from day one.