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About the Role
Lead the delivery of exceptional guest experiences across Chelsea Football Club's premium hospitality spaces. Oversee hospitality operations within suites, lounges, restaurants, or bar areas on matchdays and event days, ensuring seamless, efficient service. This is a hands-on leadership role coordinating teams, managing guest expectations, and driving service excellence.
Responsibilities
- Lead hospitality service delivery across assigned premium areas, ensuring an outstanding guest experience throughout each matchday or event.
- Act as a visible and approachable leader, supporting operational teams and maintaining exceptional service standards.
- Deliver pre-event briefings and oversee opening and closing procedures to ensure operational readiness.
- Coordinate guest seating plans, suite allocations, reservations, and VIP requirements, ensuring all special requests are managed effectively.
- Build positive relationships with guests, handling concerns professionally and delivering effective service recovery where required.
- Ensure smooth communication and collaboration between front-of-house teams, kitchen, bar, hosts, and premium hospitality colleagues.
- Oversee accurate order taking, service standards, allergen management, licensing compliance, and Challenge 25 procedures.
- Maintain exceptional standards of presentation, cleanliness, ambience, and operational readiness across all premium hospitality areas.
- Complete shift reports, incident logs, and guest feedback summaries, escalating operational issues where necessary.
- Support team development by coaching colleagues, motivating teams, and leading by example during service.
Requirements
- Previous leadership experience within premium hospitality environments such as stadiums, sports venues, hotels, restaurants, corporate hospitality settings, or large-scale events.
- Strong operational and floor management skills, with the ability to lead teams during busy matchday and event operations.
- Excellent guest service and relationship management capabilities, with a passion for delivering memorable experiences.
- A confident decision-maker with experience handling guest concerns, complaints, and service recovery.
- Strong organisational skills and exceptional attention to detail.
- Knowledge of licensing requirements, Challenge 25, allergen management, and health and safety standards.
- The ability to remain calm under pressure and adapt to fast-paced, high-volume environments.
- Availability to work flexible, casual shifts, including evenings, weekends, matchdays, and special events.
Location
- West London
Work Type
- Casual
- Event-based
- Flexible shifts
Salary/Compensations
- Competitive Rate of Pay
- Weekly Pay
Benefits
- Flexible Working
- Opportunities to Grow
About the Company
- Home to one of the world’s most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences.
- Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world‑class hospitality and non‑matchday events.
- At the heart of West London sporting life, Legends Global works in partnership with Chelsea FC as their official F&B provider to deliver excellence on and off the pitch.
- Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future.
- We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.
Equal Opportunity
- We are committed to active inclusion, diversity, and equal opportunities.
- This commitment begins with our recruitment and selection process.
- We welcome discussions about flexible working arrangements.
- If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.
- We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.