Bilingual French Financial Service and Collections Representative
SinglePoint Group International Inc · CA
8 days agoImpress employers and recruiters.
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About the Role
SinglePoint is seeking dedicated Bilingual French Financial Service and Collections Representatives who exemplify professionalism, responsibility, and goal-orientedness. This role involves handling customer interactions with a focus on exceptional customer service, sensitivity, and urgency, prioritizing customer care above all else. The company fosters a culture of growth and development with opportunities for advancement.
Responsibilities
- Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
- Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
- Resolve customer account discrepancies
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations
Requirements
- Fluency in French and English is required
- Strong communication and computer navigation skills
- Ability to multi-task efficiently
- Committed and willing to learn and grow within the business
- Must be available to work flexible shifts
Skills
- Customer Service
- Collections
- Communication
- Computer Navigation
- Multi-tasking
Location
- Ontario
Work Type
- Full-time
- Temporarily remote (train and work from home)
Experience Level
- One year of experience working in a high volume call centre environment is an asset
- Banking or collections experience is an asset
Salary/Compensations
- $20.00/hour plus bonus
Benefits
- Medical and Dental Benefits or tax-free cash incentive after training
- Perkopolis discount program
- Exclusive insurance discounts through Wave Insurance Group
- Career and leadership development
About the Company
- SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.
Equal Opportunity
- We are an equal-opportunity employer. Accommodations are available upon request at any point in the selection process.