Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this FM Service Delivery Manager role.

Rezi rewrites your resume against Global Guardians's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the FM Service Delivery Manager posting at Global Guardians — free, in seconds.

About the Role

Global Guardians is seeking an experienced and proactive FM Service Delivery Manager to lead the day-to-day delivery of facilities and maintenance services, ensuring all managed properties are safe, compliant, well maintained, and ready for occupation. This role provides operational leadership to the maintenance team and external contractors, focusing on effective planning, safe delivery, high standards, and budget adherence.

Responsibilities

Lead, motivate, and manage the FM and Maintenance Team to achieve departmental and Company objectives.
Plan, allocate, and monitor workloads to maximise productivity and service delivery.
Ensure sufficient resources are available to meet operational demand.
Recruit, induct, train, and develop maintenance operatives and contractors.
Manage reactive, planned, and preventative maintenance programmes.
Ensure all properties remain safe, compliant, well maintained, and fit for occupation.
Ensure residential and commercial fit-outs are completed within agreed target timescales.
Prioritise emergency maintenance issues and ensure they are resolved promptly.
Coordinate attendance by the Maintenance Team at bailiff evictions and ensure works are completed effectively.
Carry out regular quality inspections and ensure works meet required standards.
Support the team with practical maintenance activities where operational demand requires.
Monitor contractor performance, quality, responsiveness, and value for money.
Ensure compliance with relevant Health & Safety legislation and safe systems of work.
Prepare, review, and implement Risk Assessments and Method Statements (RAMS).
Prepare and maintain COSHH Assessments for relevant substances and maintenance activities.
Ensure appropriate PPE is available and correctly used.
Support accident investigations and implement corrective actions.
Ensure statutory compliance works are completed within required timescales.
Manage maintenance expenditure responsibly and monitor costs against budget.
Identify opportunities to improve efficiency and reduce costs without compromising quality or compliance.
Produce and analyse daily, weekly, and monthly service delivery KPI reports.
Maintain accurate maintenance records within MyGlobe.
Use performance data to identify trends, improve reporting, and drive operational improvements.
Standardise maintenance procedures and improve property readiness across the portfolio.
Work collaboratively with Operations, Guardian and Client Care, Quality, Partnerships, Finance, external clients, and contractors.

Requirements

At least 5 years’ experience managing a maintenance or facilities management team of 5+ people.
At least 2 years’ experience working across residential, commercial, or mixed property portfolios.
Experience managing contractors and monitoring contractor performance.
Strong experience planning maintenance programmes and managing competing priorities.
Experience producing operational KPI reports and using data to improve performance.
Experience managing maintenance budgets and controlling expenditure.
Experience carrying out quality inspections.
Strong knowledge of statutory property compliance and Health & Safety requirements.
Practical experience preparing RAMS and COSHH Assessments.
The ability to lead a team while remaining hands-on and operationally focused.
Strong organisational, communication, and problem-solving skills.
A proactive approach to identifying issues and improving processes.
Experience within property guardianship, social housing, property management, facilities management, or property services would be advantageous.
Experience using CAFM or property management software, particularly MyGlobe or similar systems, would also be beneficial.

Skills

Facilities Management
Maintenance
Property Services
Team Leadership
Contractor Management
Statutory Compliance
Health & Safety
Risk Assessment
COSHH Assessment
Budget Management
KPI Reporting
Problem-Solving
Organisational Skills
Communication Skills
CAFM Software
Property Management Software

Location

London
South East

Work Type

Field-based
Full-time

Experience Level

Experienced

Education Level

IOSH Managing Safely or equivalent
Demonstrable knowledge of Health & Safety legislation
Good understanding of CDM Regulations
NEBOSH General Certificate (Desirable)
Relevant Facilities Management or Construction qualification (Desirable)
First Aid at Work (Desirable)
Fire Safety qualification (Desirable)
Asbestos Awareness qualification (Desirable)

Salary/Compensations

£40,000–£50,000

Benefits

Frequent travel to Company properties
Regular use of computer systems and mobile technology
Occasional manual handling
Inspections of areas such as lofts, basements, plant rooms, and roofs
Occasional attendance outside normal working hours in response to operational emergencies

About the Company

Global Guardians is the UK’s leading Property Guardianship Company.
Our mission is to bring empty properties back to life for the benefit of local communities.
We are dedicated to offering sustainable and affordable solutions for managing vacant buildings by placing working professionals as guardians into these properties, ensuring they are kept safe and secure.