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About the Role
The Operations Support Specialist plays a key role in ensuring smooth and effective operations by executing a range of administrative and operational needs. This position is specifically designed to alleviate administrative burdens from Care Managers, allowing them more time to focus on person-centered support and services for members.
Responsibilities
- Auditing and reviewing consents and other key documents to support compliant member records.
- Processing and uploading records into multiple systems with accuracy and timelines.
- Reviewing and entering data to ensure integrity and consistency.
- Timely distribution of data or other information that supports member needs.
- Accurately responding to internal and external customer service inquiries.
- Managing incoming mail to ensure proper distribution.
- Answering and triaging incoming calls to appropriate employees or departments.
- Printing and mailing documents in support of interdepartmental workflows.
- Serving as the initial point of contact for individuals, families, advocates, employees, and other stakeholders, ensuring a welcoming and professional environment.
- Monitoring and maintaining the postage machine, including replenishing postage, ink, and related supplies.
- Managing the visitor log by ensuring all in-person visitors sign in and out during each office visit and that the record is kept on file.
- Overseeing office supply inventory and placing orders to maintain adequate stock levels.
- Ensuring conference rooms are clean, organized, and properly arranged with tables and chairs.
- Maintaining cleanliness in the kitchen area, including the removal of expired items, and ensuring overall tidiness.
- Assisting in the development and implementation of administrative or operational supports.
- Supporting other projects and initiatives by providing comprehensive administrative or operational support for successful planning, coordination, and execution.
- Providing coverage and support for team members as needed to ensure continuity of operations and to maintain standards.
- Effectively navigating Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, to support daily administrative and operational tasks.
- Utilizing the MediSked platform and other relevant applications to effectively carry out job responsibilities and support operational workflows.
- Completing all required trainings within designated timeframes to maintain compliance and support professional development.
- Performing additional responsibilities as assigned, in support of departmental needs and evolving operational priorities.
Requirements
- High School Diploma and prior experience working in an office setting.
- Strong verbal and written communication skills.
- Excellent Interpersonal, multitasking, and organizational abilities to support effective collaboration and task execution.
- Demonstrate comfort and proficiency in navigating computer-based documentation, electronic timekeeping, and training platforms, with the ability to learn and adapt to all required applications.
- Must be able to travel as needed and comply with CDNY’s travel policies and procedures.
- Reliable transportation and a valid driver's license may be required.
Skills
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- MediSked platform
- Customer Service
- Data Entry
- Communication
- Interpersonal Skills
- Multitasking
- Organization
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma
Salary/Compensations
- $20 / hour
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Paid time off
- $3000 tuition reimbursement per calendar year
- Up to $250 for professional development courses
- Qualifying employer under the Public Service Loan Forgiveness (PSLF) program
About the Company
- At Care Design NY (CDNY), we share a unified organizational culture, and the work we do is in furtherance of our collective ability to achieve our shared organizational purpose, vision, mission, and values.
- Purpose: Connect people to their chosen support system to live a healthy and meaningful life.
- Vision: We envision a world that is accepting, inclusive, and promotes positive health for all individuals with intellectual and/or developmental Disabilities (I/DD).
- Mission: Our mission is twofold: to provide compassionate, skilled, person-centered care planning that incorporates a holistic approach to health and wellness and to advocate for a disability-inclusive world.
- Values: Committed, Compassionate, Connected.
Equal Opportunity
- Care Design NY and Partnership Solutions provide equal employment opportunities to all.
- We celebrate the qualities that make each of us unique and greatly value how they enrich the work we do.
- We welcome candidates of color, candidates who identify as gender diverse, neurodiverse candidates, and candidates of all ages with diverse lived experiences and perspectives to apply.