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About the Role

This role supports the SMF16 holder and is responsible for leading the day-to-day operations of the Compliance function within the agreed delegation, governance, and risk management framework. The position ensures the effective delivery of compliance activities, provides expert regulatory guidance to the business, and supports the maintenance of a strong compliance culture across the organisation.

Responsibilities

Provide independent second-line oversight, constructive challenge and assurance across the Motor Finance Redress Programme lifecycle.
Assess programme governance, redress methodology, customer segmentation, controls, data quality, communications and delivery outcomes.
Ensure Consumer Duty, conduct risk, vulnerable customer and regulatory expectations are embedded in programme decisions and execution.
Provide clear assurance reporting to the CRO/SMF16 holder, Executive and Board committees, escalating material risks or weaknesses promptly.
Support transparent and well-controlled engagement with the FCA and other relevant stakeholders.
Lead, motivate and develop a high-performing Compliance function.
Shape and deliver the Compliance strategy, monitoring plan and assurance priorities.
Promote a culture of integrity, accountability and customer focus.
Provide pragmatic, risk-based advice on FCA requirements, Consumer Duty, SMCR and conduct risk.
Support products, strategic change and transformation while maintaining appropriate regulatory standards.
Translate regulatory developments into clear, practical business actions.
Own delivery of risk-based compliance monitoring and thematic reviews.
Provide independent insight and challenge on regulatory and conduct risks.
Assess the effectiveness of key controls and oversee timely remediation of findings.
Identify and escalate emerging risks, breaches and material control weaknesses.
Deliver concise, decision-useful reporting to senior management and governance committees.
Support the SMF16 holder in regulatory engagement, reviews and information requests.
Build trusted relationships across the organisation and with external stakeholders.
Lead horizon scanning and coordinate proportionate responses to regulatory change.
Oversee the ongoing embedding of Consumer Duty and delivery of good customer outcomes.
Ensure the needs of vulnerable customers are considered throughout products, services and remediation activity.
Use data and insight to strengthen early identification of regulatory and conduct risk.

Requirements

Significant senior compliance leadership experience in UK regulated financial services.
Strong knowledge of FCA regulation, Consumer Duty, SMCR and conduct risk management.
Experience overseeing complex remediation, redress or other high-profile regulatory programmes.
Credibility with Executive and Board stakeholders and experience supporting regulatory engagement.
Strong judgement, independence, commercial awareness, and delivery focus.
Ability to move quickly, prioritise effectively and create impact within a fixed-term assignment.

Skills

Motor finance
Consumer credit
Retail banking
Mortgages
Savings
Specialist lending
PRA-regulated firm experience
Complex financial services group experience
Previous SMF approval
Direct experience supporting an SMF16 holder
Relevant legal, compliance or risk qualification
Third party oversight frameworks

Location

Cardiff
London

Work Type

Hybrid
Full-time
Fixed-term contract

Experience Level

Senior

Salary/Compensations

up to £120,000

Benefits

25 days annual leave plus 8 days Bank Holiday
An additional day off for a ‘celebration day’
Buy or sell up to 5 days holiday a year
Healthcare cash plan through Westfield Health
Life Assurance at 3 x salary
Electric Vehicle salary sacrifice scheme
Cycle to Work salary sacrifice scheme and a free helmet
Salary sacrifice Pension contribution
Smart Tech scheme
10% discount on solar panels
Tandem Hub for treats, cash back and discounts on UK retailers
2 days per year paid volunteering
Free cereal, snacks and drinks in all offices
Quarterly team social budgets

About the Company

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.
People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact.
We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.
Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence.
Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.
Tandem is growing fast and helping to shape the future of sustainable banking.
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.

Equal Opportunity

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010).
We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process.
We will adhere to our duties under the Rehabilitation of Offenders Act 1974