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About the Role
Providing leadership, management, and development of a defined team to ensure operational commitments are met and exceeded. This role requires close liaison with employees, clients, and internal senior managers to ensure proactive operations driven towards total customer satisfaction, while achieving operational and fiscal plans.
Responsibilities
- Responsible for the Health and Safety of sites and engineers.
- Work closely with the Contract Manager to ensure service levels are maintained at a consistently high level.
- Provide support and work closely with the Technical Supervisor.
- Support the Helpdesk in achieving high levels of customer satisfaction.
- Responsible for Statutory & Code compliance of sites.
- Ensure engineers are fully equipped to carry out daily tasks.
- Plan PPM schedules for sites to ensure an even workload in conjunction with the Contract Manager.
- Ensure PPM is carried out in accordance with manufacturer’s guidelines and HVCA SFG20.
- Responsible for the return of PPM and work-related documentation.
- Risk Management.
- Man Management/Team Development.
- Disciplinary and Conflict management.
- Responsible for the fast and effective procurement of materials and services.
- Proactively source additional works and raise quotations.
- Provide technical support to engineers, helpdesk, and clients.
- Carry out monthly site reviews.
- Carry out engineers appraisals.
- Ensure all callouts are attended to, in conjunction with the helpdesk.
- Assist engineers carrying out PPM where required.
- Attend operational meetings as required.
- Ensure weekly tasks have been completed.
- Ensure customer service levels are maintained.
- Ensure uniforms are being worn and are in good condition.
- Ensure all 3rd party contracts have been carried out.
Requirements
- Reporting to the Contract / Operations Manager.
- Working collaboratively as part of the team.
- Direct line supervisor for engineering team.
Skills
- Excellent verbal and written communication skills.
- Numerate and computer literate.
- Up to date technical knowledge of ACOP’s, FGAS, fire and environmental control measures, building control requirements, and the Health and Safety at Work Act.
- Experience in supervision of engineers.
- Technical experience in Commercial A/C and Chillers / Applications.
- Delivery of wider facilities management services.
- The development and review of teams, appraisal, and the application of effective people management practice.
Experience Level
- Experience in supervision of engineers
- Technical experience in Commercial A/C and Chillers / Applications
- Delivery of wider facilities management services
- The development and review of teams, appraisal, and the application of effective people management practice
Education Level
- A good general education is essential, ideally some engineering experience and qualifications
About the Company
- At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation.
- We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
- We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!
Equal Opportunity
- We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.