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About the Role
Drive the performance of Flix's UK coach network by collaborating with bus partners, drivers, and operational stakeholders to ensure reliable, high-quality service delivery. This role combines hands-on operational coordination with data-driven decision-making to enhance network resilience and customer experience.
Responsibilities
- Support the implementation and upholding of Flix standards with bus partners, both onboard the vehicle and within the driving team.
- Own and drive operational performance across nominated bus partners, ensuring coach services are delivered reliably, efficiently, and to the highest quality standards.
- Analyze large datasets, deriving and presenting insights about bus partner operational performance.
- Build reports and monitor the quality of our bus partners, driving network quality through a deep understanding of our data and service performance.
- Identify improvement opportunities in our customer-facing product and build business cases for feature development.
- Support bus partners in their operational staff and driver training, ensuring drivers contribute to a great Flix experience for passengers.
- Address customer complaints, liaising with the Flix customer service team to improve processes and enhance the experience for customers.
Requirements
- 2–4 years' experience in a fast-paced, high-growth environment, ideally within transport, mobility, logistics, or a similarly complex operational setting.
- Proven track record of strong results in a data-analytical role, with a data-driven approach to decision-making.
- Excellent stakeholder management skills across bus partners, local authorities, and senior internal stakeholders.
- English fluency is a must.
- Proficient in Excel and the wider Microsoft Office suite.
- Comfortable learning new operational systems and digital platforms, including Flix systems – Planr, Playstation, OneOps Control.
- Ability to work independently.
- Willingness to travel across the UK.
- Experience handling operational incidents and delivering excellent customer service.
- Experience working in a scale-up or high-growth international environment (beneficial).
Skills
- Data analysis
- Reporting
- Performance planning
- Stakeholder management
- Excel
- Microsoft Office suite
- PowerBI (beneficial)
- AI tools (beneficial)
Location
- London
Work Type
- Hybrid work model
- Work from (M)Anywhere (up to 60 days per year)
Experience Level
- 2-4 years
Benefits
- 12 free Flix vouchers
- 12 discount vouchers for friends & family
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
About the Company
- At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
- The UK's intercity coach market has been revolutionised of Flixbus.
- At Flix, you’ll find teams that rally together to overcome challenges and spark creativity.
- We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
- As we continue to expand across the globe, you can make a real difference in how we work.
- If you’re ready to grow and lead your journey, Flix is the place for you!
Equal Opportunity
- We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!