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About the Role
The NYISO is seeking a ServiceNow Platform Administration Co-Op to support the health, stability, and reliability of the ServiceNow platform. This opportunity provides practical experience with enterprise platform administration, low-code configuration, software testing, data analysis, IT service management, and Agile delivery practices.
Responsibilities
- Assist with the planning and execution of ServiceNow application and plug-in updates.
- Review release notes and document upgrade requirements.
- Perform approved application or plug-in updates in lower environments.
- Validate core platform functionality and service catalog items during upgrade testing.
- Track issues identified during testing and support remediation activities.
- Develop implementation checklists and other upgrade-related documentation.
- Assist with the creation or enhancement of catalog items and record producers.
- Support automated workflow development using low-code configuration tools.
- Document process improvements and system configuration changes.
- Develop reports and dashboards related to platform utilization, request fulfillment, service catalog performance, and operational metrics.
- Analyze ServiceNow data to identify trends, recurring issues, and improvement opportunities.
- Participate in platform governance, CMDB support, data-quality, and continuous improvement activities.
- Collaborate with platform engineers, application owners, infrastructure specialists, security professionals, and business stakeholders.
Requirements
- Currently pursuing a degree in Information Systems, Computer Science, Business Analytics, Cybersecurity, Management Information Systems, or a related field.
- Interest in enterprise platform administration, workflow automation, IT service management, databases, or reporting.
- Strong analytical, organizational, and documentation skills.
- Ability to work with technical and business stakeholders and communicate status clearly.
- Attention to detail and interest in platform reliability, data quality, internal controls, or process improvement.
- Ability to manage follow-up items and incorporate feedback.
- ServiceNow or Flow Designer experience is preferred but not required.
- Familiarity with Agile methods, user stories, acceptance criteria, testing, or process mapping is helpful but not required.
- Interest in low-code development and business process automation.
- Ability to learn unfamiliar technologies and work effectively within a collaborative environment.
- All offers of employment will be made contingent upon the successful completion of a drug screening and background check.
Skills
- ServiceNow
- Flow Designer
- Agile methods
- Low-code development
- Business process automation
Location
- Albany, NY area
Work Type
- Hybrid
- Co-op program
Experience Level
- Co-op
Education Level
- Pursuing a degree in Information Systems, Computer Science, Business Analytics, Cybersecurity, Management Information Systems, or a related field.
Salary/Compensations
- $22—$35 USD
About the Company
- The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future.
- The NYISO takes pride in recruiting, developing and retaining highly talented individuals.
- Our co-op programs give young professionals the opportunity to gain a fundamental understanding of New York electricity markets, bulk electricity systems and how we plan for New York State’s energy future.
Equal Opportunity
- The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.