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About the Role
Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in sales and operations, consistently surpassing daily sales goals while creating a fun and inclusive team environment.
Responsibilities
- Drive sales by exceeding goals and contributing to overall store sales.
- Deliver a world-class customer experience by connecting with customers, identifying needs, and demonstrating product benefits.
- Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Expand product knowledge to confidently make informed recommendations.
- Utilize Lush resources to develop sales techniques and product knowledge.
- Encourage open communication and foster a sense of belonging within the team.
- Maintain a clean, organized, and visually appealing store.
- Make real-time adjustments to product displays based on sales.
- Ensure adherence to company standards for opening/closing, product integrity, respectful workplace, and health and safety.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
- Experience with consultation-based customer service models.
- Strong problem-solving skills.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Skills
- Product knowledge
- Brand knowledge
- Customer consultations
- Product demonstrations
- Sales
- Operations
- Teamwork
- Communication
- Problem-solving
- Visual merchandising
Location
- London White Oaks
Work Type
- Contract
- Seasonal
- 0-39 hours/week
Salary/Compensations
- $18.50—$18.50 CAD
About the Company
- Lush Handmade Cosmetics is committed to Fighting Animal Testing, using Freshest Cosmetics, Ethical Buying, 100% Vegetarian ingredients, Handmade products, and Naked Packaging.
- Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
- Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
- Lush participates in E-Verify in certain US states.
Equal Opportunity
- Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
- Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
- Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.