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About the Role

The Demo Site Manager is responsible for the strategy, maintenance, and continuous improvement of Rippling’s demo environments. This role ensures demo environments are realistic, reliable, and aligned with go-to-market needs, bridging technical execution, enablement, and storytelling to empower GTM teams. The manager acts as the central point of contact for demo site health, scalability, and release readiness, partnering with various leadership teams to ensure the demo ecosystem evolves with Rippling’s growth.

Responsibilities

Oversee day-to-day operations, incidents, and health of all demo environments, developing strategic plans to limit impact and ensure consistency.
Maintain visibility into environment uptime, stability, and performance.
Own configuration, cleanup, and optimization of managed demo sites.
Create new managed demo sites based on industry and global needs.
Partner with IT and R&D to explore improved infrastructure capabilities.
Collaborate with Product GTM and Engineering to ensure new features are integrated and stable in demo environments.
Manage demo readiness for new product launches, including scripts, click paths, seeding, and training documentation.
Represent SC and GTM needs in product planning and top product ask discussions.
Build relationships with engineering and use project management to ensure timely fixes.
Design and maintain industry-specific and persona-based demo environments.
Support custom builds for large deals, events, and global selling motions.
Develop reusable demo scripts and assets to standardize storytelling.
Escalate critical or recurring issues via Jira tickets, tracking to resolution.
Provide proactive communication to field teams regarding known issues and resolutions.
Track, analyze, and report on demo site usage, health trends, and issue resolution rates.
Deliver monthly business reviews with metrics such as Demo Issues Resolved, Projects Completed, SC Satisfaction and Feedback, and Environment uptime & performance.
Manage access control, ensuring demo environment data integrity and compliance.
Remove access for termed employees and manage ownership transfers.
Ensure responsible data hygiene across shared environments.
Publish demo updates through newsletters, all-hands, and Confluence.
Document demo best practices, scripts, and environment guides.
Conduct listening sessions with SCs and AEs to collect feedback and prioritize improvements.

Requirements

5+ years in Solutions Consulting, Pre-Sales Engineering, or Demo Engineering.
Strong understanding of SaaS GTM motions and demo workflows.
Technical fluency in Rippling’s or comparable HRIS/Payroll/IT platforms.
Proficient with Jira, Slack, and data/reporting tools (e.g., Looker, Tableau).
Excellent communication, project management, and cross-functional collaboration skills.
Creative problem solver with an eye for detail and demo storytelling.
Strong commitment to fostering a diverse and inclusive work environment.

Skills

Solutions Consulting
Pre-Sales Engineering
Demo Engineering
SaaS GTM motions
Demo workflows
HRIS platforms
Payroll platforms
IT platforms
Jira
Slack
Looker
Tableau
Project management
Cross-functional collaboration
Problem solving
Attention to detail
Demo storytelling

Experience Level

5+ years

About the Company

Rippling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity

Rippling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.