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About the Role

Assist travelers before, during, and after their trips by providing helpful support, coordinating travel details, and ensuring a smooth and positive travel experience.

Responsibilities

Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance.
Review itineraries, confirm travel arrangements, and assist with updates or general requests.
Provide accurate information about destinations, travel requirements, and agency procedures.
Follow up with travelers before departure to confirm details and answer questions.
Address client concerns professionally and escalate more complex matters when needed.

Requirements

Strong communication skills with a customer-focused attitude.
Organized and dependable with strong attention to detail.
Comfortable using online tools and learning new systems.
Interest in travel and supporting positive client experiences.

Skills

Communication skills
Customer service
Attention to detail
Online tools proficiency
System learning

Location

Remote

Work Type

Remote
Full-time

Benefits

Fully remote position with flexible hours
Training and ongoing support provided
Opportunities for professional development in the travel industry
Access to travel-related perks and industry discounts
Supportive and collaborative team environment