Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against ATOMS Careers page's job description. Free.
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against ATOMS Careers page's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at ATOMS Careers page — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at ATOMS Careers page — free, in seconds.
About the Role
KitchenBASE transforms underutilized properties into smart kitchens to support restaurateurs in the online food delivery market, making food more affordable, higher quality, and convenient. We create local jobs and offer diverse, healthy food options.
Responsibilities
- Provide Customer Success service packages to analyze and propose growth strategies for contracted accounts.
- Identify new sales channels, introduce cost-efficient suppliers, and leverage partner ecosystem services.
- Foster and maintain strong partnerships with Delivery Platforms.
- Build strong communication and trusted relationships with service users to secure contract renewals and mitigate churn risks.
- Promote kitchen expansions and upsell kitchen services.
- Handle arrears and debt collection to ensure timely payments.
- Oversee and ensure compliance with property rules for kitchen licensees.
- Ensure facilities are fully updated and well-maintained through effective cleaning and repair works.
- Collaborate with internal and external teams to address facility or equipment issues.
- Develop and maintain strong partnerships with vendors for quality service at optimal costs.
- Ensure Standard Operating Procedures (SOPs) for the facility and organization are followed.
- Address complaints, issues, or problems reported by kitchen licensees, neighbors, or drivers, providing timely solutions.
- Procure necessary equipment for facility operations with a cost-conscious approach.
- Manage the licensee onboarding and offboarding processes.
- Review monthly P&L of assigned facilities, identifying potential improvements and executing agreed actions.
- Develop and implement revenue-enhancing strategies while controlling expenses.
- Handle arrears and debt collection to ensure timely payments.
- Ensure smooth accounting processes by managing vendor registrations and payment procedures.
- Manage monthly billing and issue invoices to licensees.
- Oversee company assets, ensuring efficient utilization.
- Ensure emergency response procedures are in place and up to date.
- Comply with local regulations and requirements to ensure facility safety and compliance.
Requirements
- Proficiency in basic PC skills, including email, Excel/Google Sheets, and PowerPoint/Google Slides.
- Strong internal communication skills with the ability to work collaboratively within a team.
- High attention to detail with a track record of executing tasks accurately according to manuals and standard operating procedures (SOPs).
- Strong willingness to learn and adapt to new tasks, workflows, and digital tools.
- Excellent time management skills, with a proven ability to prioritize and manage multiple tasks simultaneously.
- Strong interpersonal skills to collaborate effectively with both internal teams and external stakeholders.
- Experience in customer service or interpersonal communication, with flexibility to adapt to a fast-paced, changing environment.
- Basic data entry and reporting skills, with the ability to compile clear and accurate reports.
- Fast learning abilities with a demonstrated interest in operational roles.
- Problem-solving abilities, both individually and through teamwork, with a data-driven approach.
- Experience handling escalated complaints or significant customer service issues.
- Hustler mentality: bias to action, sense of urgency, calm under pressure, solutions-focused, able to prioritize.
- Process builder mindset: focused on efficiency, builds with scale in mind, logical, system-oriented.
- Project management experience working with internal and external stakeholders.
- Vendor relation management experience.
- People-oriented mindset.
Skills
- Customer Success
- Account Management
- Partnership Management
- Delivery Platform Relations
- Churn Mitigation
- Upselling
- Debt Collection
- Facility Operations
- Compliance Management
- Vendor Management
- SOP Implementation
- Financial Management
- P&L Analysis
- Revenue Enhancement
- Expense Control
- Accounting Processes
- Billing and Invoicing
- Asset Management
- Emergency Response Planning
- Regulatory Compliance
- PC Skills
- Excel/Google Sheets
- PowerPoint/Google Slides
- Internal Communication
- Team Collaboration
- Attention to Detail
- Adaptability
- Time Management
- Prioritization
- Interpersonal Skills
- Customer Service
- Data Entry
- Reporting
- Problem-Solving
- Root Cause Analysis
- Process Improvement
- Project Management
- Business Development
Location
- Tokyo
Work Type
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- KitchenBASE helps restaurateurs succeed in online food delivery by transforming underutilized properties into smart kitchens.
- Our goal is to make food more affordable, higher quality, and convenient for everyone.
- We create jobs in neighborhoods where we launch new facilities.
- We provide a wide range of cuisines and healthy food options at affordable prices.
- We are changing the game for restaurateurs, from entrepreneurs to global chains.