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About the Role
Assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.
Responsibilities
- Assist clients via email, phone, and messaging platforms with general travel questions and guidance
- Help confirm reservations, review itineraries, and support minor changes or requests
- Provide clear information about destinations, documentation, and travel policies
- Follow up with travelers before departure to ensure they are prepared
- Escalate complex issues to the appropriate team while maintaining a positive client experience
Requirements
- Customer service experience preferred (any industry welcome)
- Organized and dependable with good attention to detail
- Comfortable using online tools, apps, and communication platforms
- Interest in travel and creating positive client experiences
Skills
- Friendly and patient communication
Location
- Remote
Work Type
- Remote
- Full-time
Benefits
- Flexible schedule
- Step-by-step training and ongoing guidance
- Opportunities to grow within the travel industry
- Access to travel perks and industry rates
- Supportive team environment and collaborative culture