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About the Role
Drive client growth and build strong, trusted relationships with senior client stakeholders. Understand client businesses and challenges to identify opportunities for partnership growth. Anticipate opportunities, pre-empt briefs, and provide valuable insights and ideas. Act as the client's internal advocate, ensuring high-quality work delivery and acting as a strategic partner for growth.
Responsibilities
- Understand clients’ businesses, industries, challenges and opportunities, becoming the internal expert and go-to person for their account
- Stay informed on macro trends and bring relevant insights into the business to help anticipate client needs and pre-empt briefs
- Develop and maintain excellent relationships with key client stakeholders, building strong, long-term partnerships
- Drive growth by expanding client engagements across multiple areas of our business and identifying new opportunities within existing accounts
- Understand and articulate our full range of services, connecting client needs with relevant RY case studies, insights and expertise
- Create high-quality, persuasive pitch decks and presentations and lead pitches using the ‘Pitch to Win’ approach
- Establish new connections, ask for referrals and proactively pursue opportunities
- Author and implement effective client plans, with clear revenue and client targets
- Act as the voice of the client internally, championing the creative process and ensuring the delivery of best-in-class work
- Collaborate with Project Directors and Managers across multiple projects and business areas, challenging teams to maintain quality and meet client expectations
- Take ownership of the commercial relationship and financial health of accounts, including pricing, commercial negotiations and account profitability
- Meet individual revenue and client targets and identify opportunities for continued growth
Requirements
- Proven experience in a senior client management, consultancy or advisory role, ideally within an agency, consultancy or related environment
- Excellent relationship-building and stakeholder management skills, with the ability to build trust with senior clients
- Strong commercial and sales skills, with experience growing accounts and identifying new opportunities
- Strategic understanding of clients’ businesses, industries and wider challenges
- Excellent presentation and proposal-writing skills, with confidence leading pitches
- Commercially savvy, with confidence around pricing, negotiations, revenue targets and account profitability
- Know ry’s marketing positioning and proposition inside out, staying close to our campaigns, content, case studies and points of view, and using this knowledge to confidently represent ry and identify opportunities with clients and prospects
- A proactive, curious and creative approach, with the ability to spot opportunities and turn them into growth
- Strong leadership and collaboration skills, with a commitment to delivering high-quality creative work
Location
- Shoreditch
Work Type
- Contract
- Full-time
Experience Level
- Senior
About the Company
- Award-winning, independent creative agency
- Ambition to be ‘the best place to work, where the best work gets done’