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About the Role
Being a part of M&S means playing your part to bring the magic of M&S to our customers every day. We are an inclusive, dynamic, and evolving business built on doing the right thing and bringing outstanding quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.
Responsibilities
- Analyse supplier incidents and service disruptions to identify trends, understand business impact and recommend improvements.
- Translate complex technical issues and service performance data into clear, actionable insights for different audiences.
- Monitor supplier performance against agreed service levels, measures and obligations.
- Coordinate corrective actions, maintaining clear ownership and visibility of progress.
- Support service reviews and governance forums, helping teams improve service stability, resilience and supplier performance.
Requirements
- Able to interpret service data, identify meaningful trends and turn findings into practical recommendations.
- Comfortable working with technical and non-technical stakeholders across different teams and levels.
- You bring clear communication and storytelling skills, with the ability to make complex information easy to understand.
- Experience in service performance metrics, incidents, service levels, KPIs or operational reporting.
- Curious and collaborative, with an interest in understanding how technology supports the wider business and finding ways to improve services and supplier accountability.
Location
- Hybrid
Work Type
- Hybrid
Benefits
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household after completing your probationary period.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on personal objectives and business performance.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- Tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal.
- Industry-leading parental, adoption and neonatal policies.
- Access to wellbeing support including 24/7 Virtual GP and PAM Assist.
- A charity volunteer day to support a charity or cause.
About the Company
- We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
- We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
Equal Opportunity
- If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.