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About the Role
The Full Time Rental Sales Agent is an essential member of the airport location team and serves as the brand ambassador, providing the fastest, easiest, and most valued customer experience. This sales commissioned team member offers world-class customer service and professionally sells Dollar Thrifty Automotive Group products and services to meet customer travel needs.
Responsibilities
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
- Focus on selling and revenue maximization on core products such as options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
- Provide world-class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures.
- Qualify and process customer rentals with accuracy and attention to detail.
- Drive continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Maintain appearance appropriate for providing best-in-class customer service in accordance with established guidelines.
Requirements
- A minimum of one year of sales or customer experience in a high volume or service oriented environment.
- Passion for customer service and attention to detail.
- Proven strong sales and closing skills and the ability to engage customers in a friendly manner.
- Motivated to achieve and exceed targeted goals.
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
- Proficiency in English.
- Demonstrate good communication skills both written and oral.
- Communicate in English clearly and proficiently.
- Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
- Must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities.
- Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.
Skills
- Sales
- Customer Service
- Communication
- Computer Proficiency
- Typing Skills
- Organizational Skills
- Time Management
- Interpersonal Skills
Location
- Airport location
Work Type
- Full Time
Experience Level
- Minimum of one year of sales or customer experience
Education Level
- High School Diploma or equivalent
Benefits
- Up to 40% off the base rate of any standard Hertz rental
- Discounted Travel
- Gym membership
- Food discount
- Career Growth with hands-on learning
- Medical plan options
- Dental plan options
- Vision plan options
- Employee Assistance Program for employees & family
About the Company
- The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
- The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Equal Opportunity
- We use AI‑enabled tools to screen and/or assess applications against job‑related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.