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About the Role
The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation, including staff training, inter-department communications, and staff scheduling. This role requires strong communication and people skills, with a focus on resolving guest problems and ensuring guest satisfaction. Adherence to corporate policies, procedures, and Franchise Brand standards is paramount.
Responsibilities
- Responsible for short and long term planning and management of the hotel’s Front Office operations
- Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
- Strict adherence to the approved budget for the hotel operations
- Ensure proper staffing levels for customer service goals
- Maintain guest room inventory
- Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
- Perform all tasks of a Front Office staff as needed to facilitate service
- Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections
- Maintain excellent communications with Housekeeping Department
- Maintain information on prices, rates, special packages, programs, etc.
- Investigate, analyze, resolve and report guest complaints in a timely fashion
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
- Cover open shifts due to call offs and/or low business levels
- Must be able to work all shifts including weekends and evenings
- Capable of developing and training subordinates
- Inspect public areas and ensure proper cleanliness
- Duties are subject to change and additional responsibilities/tasks may be assigned as needed
Requirements
- A minimum of 2-5 years of experience with name-brand hotel/restaurant companies
- 2-5 years of progressive management experience preferred
- Service-oriented style with professional presentation and interpersonal skills
- Clear concise, written and verbal communication skills (English)
- Proficient in Microsoft & Excel
- High energy, entrepreneurial spirit, motivational leader
- Interest in career progression in hotel/hospitality management roles
- Able to lift 25 lbs.
- Sitting, standing, and moving for extended periods of time
Skills
- Communication skills
- People skills
- Problem-solving
- Microsoft Office Suite
- Excel
- Leadership
- Training
- Budgeting
- Scheduling
- Customer service
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-5 years of experience
- 2-5 years of progressive management experience
Education Level
- Hotel/Hospitality degree is an asset
Benefits
- Personal time/Vacation time
- Insurance benefits
- Quarterly Bonuses
- Hotel Discounts
About the Company
- Summit Hospitality Group is a company that operates in the Hotel Division.
Equal Opportunity
- Summit Hospitality Group is an Equal Opportunity Employer.
- Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.