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About the Role
As a Front of House Leader at Pret, you will be an in-shop champion, coaching and mentoring your team. You will maintain high standards and spirits, ensuring the happiness of both teams and customers. This role involves hands-on work, including operating the coffee machine and managing shop figures.
Responsibilities
- Coach and mentor teams
- Maintain high standards and spirits
- Ensure team and customer happiness
- Operate the coffee machine
- Manage shop figures and spreadsheets
- Drive team performance
- Protect profit
- Keep customers happy through high standards and great energy
Requirements
- Be kind, honest, and generous
- Bring genuine warmth and authentic self to work
- Share passion for exceptional customer service
- Spread joy every day
- Lead with purpose
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Profit protection
- High standards maintenance
- Energy
- Communication
Location
- Unit 26, Paddington Station, London W2 1HB GBR
Work Type
- Full-time
- 35 hours per week
- Flexible working hours
Experience Level
- Leader
- Driver
- Experience in leading teams
- Experience in driving team performance
- Experience in protecting profit
- Experience in keeping customers happy
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Additional £5 per hour for shifts started between 3-5am
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Access marketplace discounts
- Comfy free shoes
About the Company
- Proud makers of delicious food, organic coffee, and big ideas across 750+ shops in 20+ countries.
- Passionate, hardworking, wonderful people find confidence and skills to grow.
- 80%+ of Managers and 20% of Support Centre teams started on the shop floor.
- Making a difference through The Pret Foundation, tackling homelessness, reducing food waste, and creating positive change.
- Values: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret.
- Encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Recruitment team can provide adjustments or support during the recruitment process.