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About the Role
Seeking an exceptional Corporate Receptionist for a prestigious landmark office building. This role enhances the experience of occupiers, visitors, and clients by managing the day-to-day front-of-house operations, supporting building events, and engaging the community.
Responsibilities
- Take ownership of the reception area, ensuring it is presented to the highest standard.
- Provide a warm, professional, and engaging welcome to all visitors, tenants, and clients.
- Act as the first point of contact for all building enquiries, responding promptly and professionally.
- Manage visitor sign-in procedures and maintain a seamless arrival experience.
- Help manage and populate the Building App and promote activations, initiatives, and events.
- Answer and direct telephone calls efficiently, taking accurate messages.
- Handle challenging situations and distressed callers calmly and professionally.
- Build strong relationships with occupiers and visitors, promoting a positive building culture.
- Support the development and promotion of building activities, wellbeing initiatives, and engagement programmes.
- Assist in creating and delivering an annual events calendar.
- Produce weekly reports and front-of-house performance data.
- Ensure all reception-related documentation remains current and compliant.
- Work closely with the Building Manager and Assistant Building Manager, providing administrative and operational support.
- Support security, health and safety, and emergency procedures.
- Report accidents, incidents, and building concerns promptly and accurately.
- Liaise effectively with cleaning, facilities, security, and other service partners.
- Demonstrate flexibility and adaptability to meet evolving business and client needs.
- Support colleagues and contribute positively to the team environment.
- Undertake additional duties as required to ensure exceptional service delivery.
Requirements
- Previous experience in a corporate front-of-house or hospitality environment is essential.
- Previous experience in a corporate reception, front-of-house, concierge, or hospitality role.
- Proven ability to deliver exceptional customer service in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build positive relationships at all levels.
- Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Strong organisational skills and attention to detail.
- Professional appearance and manner.
- A proactive, positive, and can-do attitude.
- Friendly, approachable, and confident.
- Highly organised and self-motivated.
- Creative and innovative in promoting occupier engagement activities.
- Flexible and adaptable to changing priorities.
- A team player willing to go above and beyond to deliver excellence.
Skills
- Customer service
- Front-of-house operations
- Visitor management
- Telephone handling
- Relationship building
- Event support
- Reporting
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Organisational skills
- Attention to detail
- Communication skills (verbal and written)
- Interpersonal skills
About the Company
- We are seeking an exceptional Corporate Receptionist to join a busy and prestigious landmark office building.