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About the Role
As London City Lead, you will be accountable for the commercial, operational, and experiential performance of beyond’s London portfolio. You will lead, manage, and develop Community Managers across London and Dublin, ensuring each building meets its objectives. You will act as the key link between London building teams and central functions.
Responsibilities
- Lead, coach, and develop London Community Managers, setting clear expectations and performance standards.
- Build a high-performing, commercially minded leadership team across London.
- Hold managers accountable for building performance while providing support.
- Identify development and succession opportunities within the London Community team.
- Own overall commercial performance across the London portfolio, including revenue, occupancy, conversion, renewals, and retention.
- Review building-level pipeline and commercial performance, challenging managers to take proactive action.
- Partner with Sales to maximize portfolio-wide opportunities.
- Identify and drive commercial initiatives that support growth across multiple London locations.
- Ensure a consistently high standard of member experience across the London portfolio.
- Maintain oversight of key and strategic member relationships.
- Review member KPIs and trends, including NPS, retention, and churn risk.
- Drive consistent action plans and best-practice sharing to improve member experience and retention.
- Maintain senior oversight of operational performance across all London locations.
- Ensure each building meets operational, safety, and service standards.
- Act as the senior escalation point for significant building, landlord, vendor, or operational issues.
- Identify recurring portfolio-wide challenges and ensure effective solutions are implemented.
- Own overall financial performance across the London portfolio in partnership with Finance.
- Hold Community Managers accountable for their building P&Ls, budgets, Opex, and financial performance.
- Support budgeting, forecasting, and regular business reviews across the London portfolio.
- Identify opportunities to improve revenue, margin, and overall portfolio profitability.
Requirements
- 7+ years of experience in flexible workspace, hospitality, commercial real estate, multi-site operations, or a similar customer-facing environment.
- Proven experience leading and developing managers across multiple teams or locations.
- Strong track record of delivering commercial growth, revenue, occupancy, and retention targets.
- Strong financial acumen, including experience with P&L ownership, budgets, and forecasting.
- Excellent stakeholder management and communication skills, with the credibility to work with senior clients, landlords, and internal leadership.
Location
- London
Work Type
- Full-time onsite
Experience Level
- 7+ years
Benefits
- Company equity package
- Uncapped commission structure
- Company pension scheme
- 25 days annual leave, plus your birthday off
- Enhanced parental leave
- Opportunities for career development and progression
- Access to Perkbox, our employee rewards and wellbeing platform
- Employee Assistance Programme (EAP)
- Regular team and community events
- Phone allowance
About the Company
- To make the world a better place by empowering people to reach their full potential, together. beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together.