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About the Role
As a Customer Success Specialist, you will deliver an excellent user experience for clients by owning customer success activities including onboarding, support, training, and at-risk client outreach. You will partner with Sales & Account Management to identify engagement opportunities, grow product adoption, and drive customer satisfaction.
Responsibilities
- Become an expert on the commercial real estate and infrastructure / energy industry across Green Street’s suite of products including: research, news, data, and IJGlobal
- Train users on the most effective ways to use Green Street products to achieve their business objectives
- Conduct Customer Success activities including user onboarding, training, and support
- Proactively engage users at key touchpoints to expand their use case for Green Street products
- Find new and creative ways to engage with clients and grow the overall client value
- Partner with Account Management to identify at-risk accounts and improve retention outcomes
- Identify and advocate for clients’ needs
- Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
- Become a trusted partner for our clients
- Hit annual KPIs for user and usage growth, client meetings, retention rates, and client satisfaction
Requirements
- Ability to think strategically and develop thoughtful client outreach plans
- Strong attention to detail and follow through
- Desire to provide exceptional client service
- Ability to present on complex topics in clear and concise manner
- Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.
Location
- United Kingdom
Work Type
- Full-time
- Flexible working arrangements
Education Level
- Bachelor’s degree in finance, accounting, real estate, economics, or a related field
Salary/Compensations
- In addition to a basic salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.
Benefits
- Comprehensive health cover - company-provided medical and dental insurance, plus a cash plan
- Pension plan with matched employer contributions
- Financial protection - company-provided life assurance, critical illness cover, and income protection
- Generous time off - company paid holidays plus half-day summer Fridays
- Wellbeing support - access to our Employee Assistance Programme and wellbeing resources
- Tax-free perks - cycle-to-work scheme and IT equipment
- Season ticket loan
- Education sponsorship
About the Company
- Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence.
- With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions.
- The success of Green Street is directly attributable to the strength of our people.
- A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger.
- We’re building a company culture where differences are celebrated and valued.
Equal Opportunity
- Green Street is an Equal Opportunity Employer
- Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.