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About the Role
This role offers a unique opportunity to shape the future of Analytics and AI at ING. You will work directly with ING global senior leaders and contribute to high-impact Analytics initiatives across the COO division, helping to drive strategy, design, build, and scale up for the next generation of AI solutions.
Responsibilities
- Support the development and execution of COOA's strategy and roadmap.
- Drive leadership priorities and follow up on key actions and deliverables.
- Provide structured insights and reporting to support decision making.
- Support budgeting, headcount planning and investment management.
- Monitor financial performance and resource allocation.
- Coordinate hiring, workforce planning and growth initiatives.
- Organize and facilitate leadership meetings, offsites, portfolio reviews, demos and tribe-wide events.
- Improve processes, governance and operational effectiveness.
- Manage risks, dependencies and strategic initiatives across domains.
- Prepare executive presentations, communications and leadership updates.
- Represent COOA in key cross-functional initiatives.
- Build strong partnerships across ING Analytics, business units and global stakeholders.
- Support organizational design, change initiatives and culture programs.
- Help develop capabilities and learning initiatives across the tribe.
- Foster collaboration across Fraud, FCFP, Conversational Banking and Agentic AI teams.
Requirements
- 5+ years of experience in Business Management, Strategy, PMO, Consulting, Chief of Staff or similar roles.
- Strong analytical, organizational and stakeholder management skills.
- Experience working in complex international environments.
- Proven ability to manage multiple priorities and drive execution.
- Strong financial and planning capabilities.
- Excellent communication skills in English.
Skills
- Business Management
- Strategy
- PMO
- Consulting
- Chief of Staff
- Analytical skills
- Organizational skills
- Stakeholder management skills
- Financial capabilities
- Planning capabilities
- Communication skills
Location
- International
Work Type
- Hybrid working
Experience Level
- 5+ years
Benefits
- 25-28 vacation days depending on contract
- Pension scheme
- 13th month salary
- 8% Holiday payment
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About the Company
- COO Analytics is a global analytics and technology organization within ING Analytics, delivering data, AI and digital solutions for the COO division - especially across Fraud Prevention, Financial Crime Prevention (FCFP) and Conversational Banking.
- Our mission is to help ING make smarter decisions, improve customer experience, strengthen risk management and unlock new opportunities through analytics, technology and AI.