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About the Role
Safeguard a prominent facility in London as a professional, adaptable, and customer-focused Contract Support Officer. This role offers an excellent opportunity to develop a career within the security industry, particularly for candidates with strong transferable skills from customer service, hospitality, retail, facilities, administration, the military, logistics, or other professional environments. The successful candidate will provide exceptional customer service, maintain a clean and professional environment, and support high standards of security.
Responsibilities
- Carry out ID checks
- Respond appropriately to emergencies
- Provide information to staff and visitors
- Ensure incidents or concerns are reported accurately and professionally
- Act as a point of contact and information centre for staff and visitors
- Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Deal with conflict in an appropriate and professional manner when required
- Write up incidents to the standard expected by Management
- Remain vigilant to Health and Safety risks
- Work on own initiative
- Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members
- Operate detecting systems and emergency equipment following appropriate training
Requirements
- Valid SIA license
- Excellent customer service and communication skills
- Experience in a customer-facing, professional or high-responsibility environment
- Professional attitude and appearance
- Ability to remain calm, positive and professional when dealing with challenging situations
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Strong attention to detail and situational awareness
- Good IT literacy and confidence using computer-based systems
- Ability to work effectively both independently and as part of a team
- 5-year checkable work history
- Willingness to learn and develop within the security industry
Skills
- Customer service
- Communication
- IT systems usage
- Multitasking
- Professional presentation
- Effective communication
- Reporting
- Organisational skills
- Attention to detail
- Situational awareness
- IT literacy
- Teamwork
- Independent work
- Conflict resolution
Location
- London
Work Type
- Contract
- Full-time
Experience Level
- Entry level
Salary/Compensations
- £14.80 per hour
Benefits
- Uniform
- SIA Licensing savings scheme
- Cycle to Work Salary Sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
- In-house Training Academy
- Leadership Development Programme
- Online eLearning and development programmes
- In-house Mental Health Team
- Wellbeing Platform
- MIND Workplace Wellbeing Silver Award holder
About the Company
- Ward Security provides security services solutions to a range of UK businesses, including CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, and response alarm systems. With over 1500+ employees operating nationally, the company seeks the best talent to uphold its vision: 'We look after our people; our people look after our clients. We aim to retain and attract the very best of both'.
Equal Opportunity
- Ward Security believes in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. They are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, they strive to create an environment that promotes fairness, respect, and collaboration. They are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities, embracing unique perspectives and backgrounds to enrich the organisation and contribute to its success.