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About the Role
Join our dynamic Cloud Success team as a Senior Instructor - Tableau, specializing in Tableau Desktop, Prep, and/or Server Administration. We are seeking a passionate and experienced technical educator to deliver high-impact 1:Many customer engagements and training workshops. You will empower individuals and organizations to effectively leverage Salesforce's robust platform, guide customers through interactive workshops and classes, and accelerate technical feature and cloud adoption.
Responsibilities
- Deliver technical, high-standard 1:Many customer adoption training sessions across various modalities.
- Provide engaging hands-on demos and exercises, demonstrating features and functionality.
- Simplify complex technical features into easy-to-follow explanations and provide real-time answers.
- Consistently deliver effective, well-managed, and well-facilitated classes and virtual interactive workshops.
- Equip customers with the knowledge to drive adoption, reduce attrition, and foster long-term success.
- Stay current on the latest Salesforce technology, best practices, and integration methodologies.
- Partner closely with Cloud Success teams including Content Development, Onboarding, Success Guides, Architects, and Technical Support.
- Travel as required to major marketing events, conferences, or onsite customer workshops.
- Maintain a minimum of 30-35 teach days per quarter.
- Ramp on new courses and deliver event/program-based training.
- Collaborate with content teams on updates or new material.
- Stay up-to-date on platform changes.
- Complete mandatory corporate training.
- Contribute to maintenance release testing on content.
- Mentor and ramp others in the Instructor Community on course and delivery standards.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- 3+ years of overall professional experience.
- Minimum of 1 year of relevant work experience on the Salesforce Platform, Data Cloud, and/or Agentforce products.
- Tableau Data Analyst certification required.
- Demonstrated ability to rapidly learn new and emerging technologies.
- Proven success in leading customer-facing training, presentations, and engagements.
- Experience with virtual training platforms and tools (e.g., Zoom, WebEx).
- Understanding of business analysis, change management, user adoption, release management, and governance principles.
Skills
- Tableau Desktop
- Tableau Prep
- Tableau Server Administration
- Salesforce Platform
- Data Cloud
- Agentforce products
- Virtual training platforms
- Zoom
- WebEx
- Business analysis
- Change management
- User adoption
- Release management
- Governance principles
- Salesforce Clouds ecosystem
- Customer-facing communication
- Interpersonal skills
Location
- Remote
- Onsite
Work Type
- Full-time
- Contract
Experience Level
- Senior
- 3+ years of overall professional experience
- 1 year of relevant work experience
Education Level
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- Tableau Data Analyst certification
Salary/Compensations
- $94,000 - $142,300 annually
- $112,900 - $155,200 annually in select cities within the San Francisco and New York City metropolitan area
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and is committed to creating a workplace that’s inclusive and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.