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About the Role

Join Salesforce’s Global Public Sector Solution Engineering team to help education institutions modernize operations, enhance learner experiences, and improve engagement through cutting-edge technology. As an Account Solution Engineer, you will collaborate with sales teams, product experts, and partners to develop tailored solutions addressing institutional challenges, showcasing the power of Salesforce’s platform to optimize the student life cycle and streamline administrative processes.

Responsibilities

Lead the Solution Cycle by collaborating with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
Understand Institutional Needs by engaging with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions.
Position Salesforce as a Strategic Partner by clearly articulating how the Salesforce platform and products align to institutional initiatives and preparing tailored demonstrations.
Apply Industry and Technical Expertise by translating education business processes into impactful technology solutions, differentiating Salesforce capabilities.
Support RFP and Proposal Processes by leading the technical response to RFPs and RFIs.
Collaborate Across Teams by working effectively with account teams, solution specialists, professional services, and Salesforce partners.
Stay Ahead of Industry Trends by continuously building expertise in education challenges and technology trends.
Achieve Performance Goals by meeting quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.
Invest in Professional Growth by participating in training, certifications, and mentorship programs.
Drive Consumption & Value Realisation by supporting consumption and activation efforts to drive product adoption and reduce attrition risk.
Consumption Estimation & Use Case Scoping by partnering with account teams to define and document use cases and build consumption plans.
Agentforce & AI/Data Use Case Expertise by developing and presenting Agentforce and Data360 Cloud use cases tailored to education institutions.

Requirements

B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
7+ years of combined experience working with Salesforce or other CRM solutions, with a focus on education.
5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success.
Artificial Intelligence and/or Data Certifications, Salesforce-preferred, related to generative AI and LLM concepts.
Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations.
Strong technical acumen, with experience configuring and demonstrating Salesforce or similar enterprise platforms in a sales or implementation context.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, value-driven narratives.
Proven ability to lead discovery sessions, understand institutional challenges, and craft tailored solutions.
Experience with RFP and proposal processes.
Strong time management and prioritization skills.
Curiosity and passion for technology, with a desire to continuously learn and stay ahead of industry trends.
Collaborative mindset, able to work cross-functionally.
Open to travel for client meetings, presentations, and industry events, approximately 40%.
Salesforce certifications, including Administrator, Education Cloud Consultant, Data 360 Cert, and Experience Cloud.
Experience with Agentforce for Education, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components is a plus.

Skills

Salesforce
CRM solutions
Solution engineering
Consulting
Enterprise software delivery
Customer success
Artificial Intelligence
Data
Generative AI
LLM concepts
Education operations
Student lifecycle management
Academic operations
Financial aid
Student success initiatives
Enrollment
Alumni relations
Salesforce platform configuration
Communication
Presentation
RFP processes
Proposal processes
Time management
Prioritization
Technology learning
Cross-functional collaboration
Agentforce for Education
Salesforce Industries (Vlocity)
OmniScript
Industry Common Components

Location

California
New York
Boston
Chicago
Seattle
Washington DC

Work Type

Full-time
Onsite

Experience Level

7+ years of combined experience working with Salesforce or other CRM solutions
5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success

Education Level

B.S., M.S. or PhD in Computer Science, Software Engineering or MIS

Salary/Compensations

$134,750 - $180,250 annually
$148,190 - $198,170 per year

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.