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About the Role
As our Operations Manager – Food Services, you’ll take the lead across a fast-moving national portfolio of 20+ diverse Food & Beverage concepts spanning 8 airports. You’ll work side by side with General Managers, F&B Managers and Store Managers, helping them lift performance, solve operational challenges and deliver consistently strong commercial and customer outcomes. This is a role for a hands-on multi-site operator who enjoys being close to the action, building strong leaders and making a visible impact across a growing business.
Responsibilities
- Lead the day-to-day operational performance of 20+ Food & Beverage concepts across 8 airports
- Partner with General Managers, F&B Managers and Store Managers to lift performance, solve challenges and deliver strong results
- Drive sales, labour, COGS, margin, wastage and overall venue profitability
- Spend time in venues reviewing operations, customer experience, service standards and compliance
- Coach and develop venue leaders, building capability, accountability and high-performing teams
- Identify performance gaps and turn them into clear, practical action plans
- Drive consistency across the portfolio while recognising the unique needs of each venue and airport
- Support new venue openings, refurbishments, product launches and operational rollouts
- Work closely with Finance, HR, Marketing, Culinary, Procurement and other support teams to get things done
- Champion continuous improvement across service, productivity, systems and operating standards
- Ensure venues maintain strong food safety, WHS, licensing and airport compliance standards
- Share best practice across the network and help successful ideas scale nationally
Requirements
- Proven experience in a multi-site or high-volume operations management role in hospitality, retail or travel retail
- Strong commercial acumen, with confidence managing sales, labour, COGS, margin, wastage and operating costs
- A track record of coaching and developing emerging / established operational leaders
- Strong analytical skills, with the ability to turn performance data into clear actions and measurable improvement
- A hands-on leadership style and the confidence to work directly with venue teams to solve operational challenges
- Experience driving consistency, standards and accountability across geographically dispersed locations
- Strong knowledge of customer experience, food safety, WHS and operational compliance
- Confidence working in fast-paced, high-volume environments with competing priorities
- Experience supporting venue openings, operational change, system rollouts or continuous improvement initiatives is highly regarded
- Airport, travel retail or large-scale Food & Beverage experience is desirable, but not essential
- Flexibility to travel regularly across the national portfolio
Skills
- Food & Beverage operations
- Multi-site management
- Performance management
- Operational problem-solving
- Commercial acumen
- Sales management
- Labour management
- COGS management
- Margin management
- Wastage management
- Profitability analysis
- Customer experience
- Service standards
- Compliance
- Leadership coaching
- Team development
- Analytical skills
- Action planning
- Continuous improvement
- Food safety
- WHS
- Licensing compliance
- Airport compliance
- Best practice sharing
- Stakeholder management
Location
- Australia
- New Zealand
Work Type
- Full-time
- Hybrid
Experience Level
- Operations Manager
- Multi-site operations management
Benefits
- National exposure across a diverse and growing Food & Beverage portfolio
- Staff Discounts on products, water, and hot beverages
- Career Development opportunities through the Better Together program
- Variety in role responsibilities
- Travel across the network to airport locations
- Opportunity to make a visible impact on venue operations
- Exposure to diverse brands and concepts (cafés, restaurants, bars, QSR)
- Paid Parental Leave (up to 18 weeks employer-funded top-up)
- Employee Referral Program with rewards and bonus potential
- Wellbeing Leave day
- Employee Assistance Program (TELUS Health - 24/7 confidential support)
About the Company
- LagardèreAWPL is the largest Travel Retail operator in the Pacific with 150+ stores across Australia & New Zealand.
- They bring big brands to life in airports and travel hubs.
- The company has a dynamic team of 1,500+ professionals working across 40 unique retail concepts.
- LagardèreAWPL values diversity, inclusivity, and a collaborative work environment.
- They celebrate creativity, innovation, and a commitment to sustainable practices.
Equal Opportunity
- At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.
- Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.