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About the Role
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products, are ready to deliver five-star service at pace, and embrace the transformation we're driving. You'll be a resilient and committed brand ambassador, confidently recommending and selling our newest food products, making customers feel valued. Thrive in a high-pressure environment, staying sharp, fast, and focused to serve, sell, fill, and drive sales growth. Being digitally confident is essential for utilizing digital tools to enhance customer experience. Teamwork and flexibility are crucial for contributing to a positive, high-energy environment and adapting to changing retail demands.
Responsibilities
- Deliver five-star service at pace
- Recommend and sell new food products
- Utilize digital tools to enhance customer experience
- Serve, sell, fill, and drive sales growth
- Contribute to a positive, high-energy environment
- Work across various areas of the store, adapting to changing demands
Requirements
- Down-to-earth colleagues who thrive under pressure
- Take pride in knowledge of M&S Food products
- Ready to roll up sleeves and go again, day in and day out
- Meet strong customer demand head-on
- Resilient and committed brand ambassador
- Confidently recommend and sell newest food products
- Make customers feel truly valued
- Thrive in a high-pressure environment
- Stay sharp, fast, and focused when the store is at its busiest
- Go above and beyond
- Digitally confident
- Utilize digital tools such as Sparks and in-store devices
- Enhance the customer experience
- Ensure customers get the products they want when they need them
- Team player
- Contribute to a positive, high-energy environment
- Support each other in delivering a seamless customer experience
- Flexibility is vital
- Poised to work across various areas of the store
- Adapting to the changing demands of the retail environment
- Embrace the challenge
- Ready to roll up sleeves
Skills
- Customer service
- Sales
- Digital literacy
- Teamwork
- Adaptability
- Resilience
Location
- UK
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Benefits
- Smart/flexible working
About the Company
- M&S is the UK’s fastest growing retailer.
- M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era.
- Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
- We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world.
Equal Opportunity
- We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process.