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About the Role
The Service & Repair team delivers service, maintenance, and repair support across a diverse portfolio of Surgical and Cardiac capital equipment used in hospital and clinical environments. This role plays an important part in ensuring equipment reliability, safety, and performance, directly supporting healthcare professionals and patient care.
Responsibilities
- Perform preventative maintenance on high-speed drills, Electrosurgical Units (ESUs), cardiac surgery equipment, and other assigned medical devices in accordance with manufacturer specifications.
- Diagnose, troubleshoot, and complete corrective repairs to restore equipment performance and minimise customer downtime.
- Conduct equipment inspections, functional testing, and verification activities to ensure products operate safely and effectively.
- Document service activities, maintenance records, repairs, and parts utilisation in accordance with quality system and regulatory requirements.
- Support equipment installations, upgrades, and product evaluations at customer facilities.
- Provide technical support and product-related guidance to customers, healthcare professionals, and internal stakeholders.
- Coordinate service activities and communicate repair status, technical findings, and recommendations to customers and internal teams.
- Maintain service tools, test equipment, and spare parts inventory required to support field service operations.
Requirements
- Bachelor's Degree with 0 years of experience, OR Diploma with 2+ years of relevant experience, OR Trade/Vocational qualification with 4+ years of experience in field service, biomedical equipment servicing, electronics, mechanical engineering, or a related technical discipline.
- Experience troubleshooting, repairing, and maintaining electromechanical, electrical, biomedical, or medical device equipment.
- Ability to travel regularly to hospitals and customer sites within the assigned territory.
- Valid driver's licence and ability to transport service tools and equipment as required.
- Ability to maintain accurate service documentation and comply with quality and regulatory requirements.
Skills
- Troubleshooting
- Repairing
- Maintenance
- Technical support
- Preventative maintenance
- Field service operations
- Technical troubleshooting methodologies
- Service management systems
- Maintenance tracking tools
- Quality management processes
Location
- Horsley Park, Sydney, Australia
Work Type
- Onsite
- Travel to customer sites
Experience Level
- Associate
Education Level
- Bachelor's Degree
- Diploma
- Trade/Vocational qualification
Salary/Compensations
- Competitive Salary
Benefits
- Flexible Benefits Package
- Medtronic Incentive Plan (MIP)
About the Company
- Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
- Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
- Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
Equal Opportunity
- We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.