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About the Role
This is a hands-on position for an experienced 3rd Line IT Engineer who enjoys resolving complex technical issues. You will take ownership of escalations, work with users and stakeholders, and contribute to the smooth operation of the IT environment. The role offers visibility within the team and requires a technically strong, approachable, and confident individual.
Responsibilities
- Take ownership of complex 3rd line escalations, investigating issues through to resolution.
- Provide hands-on support across Microsoft 365, Windows, Active Directory and Entra ID.
- Administer and troubleshoot Intune, including device configuration, application deployment and endpoint policies.
- Support Windows Server and wider infrastructure environments.
- Troubleshoot networking issues across DNS, DHCP, VPN, Wi-Fi and connectivity.
- Support laptops, desktops and other end-user technology throughout their lifecycle.
- Provide technical support to senior stakeholders and key users.
- Support meeting room, AV and workplace technology.
- Work with external suppliers and specialist technical teams where required.
- Contribute to infrastructure projects, upgrades and continuous improvement.
- Maintain clear technical documentation and knowledge articles.
- Share knowledge and support less experienced members of the team.
Requirements
- Proven 3rd line experience required, not an initial move from 2nd line.
- Strong experience in a senior IT support, 3rd line or infrastructure support position.
- Hands-on Microsoft 365 administration experience.
- Strong Active Directory and Entra ID knowledge.
- Practical Intune experience.
- Good Windows Server knowledge.
- Strong troubleshooting skills across desktop, endpoint and infrastructure.
- Good understanding of core networking.
- Experience handling complex escalations and senior users.
- A track record of taking ownership rather than simply passing issues on.
- Approachable and personable.
- Confident dealing with users at all levels.
- Comfortable being a visible member of the IT team.
- A strong communicator who can explain technical issues clearly.
- Calm and professional when dealing with difficult problems.
- Happy to support and mentor colleagues.
- Naturally proactive and willing to get involved.
- Takes pride in providing a good service.
Skills
- Microsoft 365
- Windows
- Active Directory
- Entra ID
- Intune
- Windows Server
- DNS
- DHCP
- VPN
- Wi-Fi
- Networking
- Desktop Support
- Endpoint Management
- Infrastructure Support
- Technical Documentation
- Mentoring
Location
- Hybrid
Work Type
- Hybrid working
- 3 days office
- 2 days home
Experience Level
- Experienced
- Senior
Salary/Compensations
- Up to 40,000
About the Company
- A growing organisation.