Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Trainer EMEA role.
Rezi rewrites your resume against 360Learning's job description. Free.
Tailor your resume to this Trainer EMEA role.
Rezi rewrites your resume against 360Learning's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Trainer EMEA posting at 360Learning — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Trainer EMEA posting at 360Learning — free, in seconds.
About the Role
The Trainer is a pedagogical and platform expert responsible for empowering clients to master the platform and methodology, driving long-term engagement. This role owns the 'One-to-Many' offer, including Engagement Academy and Stadium webinars, ensuring clients have the knowledge and confidence for project success. The Trainer develops a scalable learning ecosystem and collaborates with Customer Success and Product teams to address client needs.
Responsibilities
- Master the platform's core user experience and the Collaborative Learning methodology within 1 month.
- Become a platform expert (user & admin perspective) and get certified on the methodology within 1 month.
- Shadow existing Stadium webinars and Academy workflows within 1 month.
- Connect with colleagues worldwide through virtual coffee chats and team-building activities within 1 month.
- Host Stadium webinars and receive peer feedback within 3 months.
- Identify and execute updates on the Engagement Academy to align with product releases within 3 months.
- Define quarterly priorities in relation to the Support & Services roadmap within 3 months.
- Contribute to the internal knowledge base (Confluence) to share best practices within 3 months.
- Lead a project to improve the One-to-Many strategy within 6 months.
- Participate in Discovery Meetings with Product Managers to share insights on platform adoption within 6 months.
- Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog within 6 months.
- Build new processes and update Confluence with team information within 6 months.
- Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories within 12 months.
- Take full ownership of a recurring team pillar within 12 months.
- Develop advanced toolkits and training paths based on successful client use cases within 12 months.
Requirements
- 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.
- Recognized for listening and teaching skills.
- Ability to express ideas clearly and concisely, both in writing and orally.
- Proactive and prefer working in a strong results-oriented culture.
- Excellent overall writing skills in a number of different styles/tones.
- Impeccable spelling and grammar in German, English, and French.
Skills
- Pedagogical expertise
- Platform expertise
- Collaborative Learning methodology
- Training delivery
- Content development
- Learning ecosystem development
- Client engagement
- Product knowledge
- Communication skills
- Writing skills
- Grammar skills
- German language proficiency
- English language proficiency
- French language proficiency
Location
- Anywhere in Germany
Work Type
- Total work from home possible
Experience Level
- 3+ years of experience
Salary/Compensations
- Base salary
- Variable component
- Equity
Benefits
- Work From Home perks
- 1 month parental leave for the second parent
About the Company
- 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.
- Their LMS for collaborative learning helps Learning & Development teams accelerate upskilling with the help of internal experts.
- 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners.
- 360Learning powers the future of work at 1,700 organizations.
- Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Equal Opportunity
- Learning Includes Everyone.
- 360Learning believes learning includes everyone and embraces the strengths of diversity, connectedness, and inclusion.
- Their global footprint celebrates cultures, perspectives, and experiences from all over the world.
- 360Learning is proud to be an equal opportunity workplace.
- Commitment to processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.