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About the Role
As a customer advisor, you will independently provide needs-based advice on our diverse financial products, build sustainable customer relationships through personal conversations and phone contact, and take responsibility for customer support in your branch. You will work closely and trustfully with your branch team, organize your workday independently, and serve as a competent contact person for customers regarding finances.
Responsibilities
- Independently provide needs-based advice on our diverse financial products.
- Build sustainable customer relationships through personal conversations and phone contact.
- Take responsibility for customer support in your branch.
- Work closely and trustfully with your branch team.
- Organize your workday independently and serve as a competent contact person for customers regarding finances.
Requirements
- Sales talent with a passion for working with people from diverse backgrounds.
- Successful commercial training (ideally as a bank clerk) or several years of professional experience, preferably in customer service or sales.
- Career changers with a passion for working with people are welcome.
- High service competence and resilience in everyday work.
- Openness to rapidly changing conditions.
- High interest in financial topics and economic contexts.
Skills
- Customer service
- Sales
- Financial advisory
Location
- Berlin-Pankow
Work Type
- Full-time
- Part-time
Experience Level
- Several years of professional experience
Education Level
- Commercial training (ideally as a bank clerk)
Salary/Compensations
- Good salary, Christmas and holiday bonus, attractive performance-related pay
Benefits
- Secure, permanent, and responsible job
- Motivated, dynamic, and helpful team
- Good salary, Christmas and holiday bonus, attractive performance-related pay
- 38.5-hour week
- Family-conscious personnel policy
- Clear career paths and diverse development opportunities
- Offers for advice in difficult life situations
- Offers for promoting mental health
- Offers for maintaining personal health
- Supportive professional environment
- Extensive check-up examinations
- Vaccination offers
- Advice on healthy living
- Support from pme Familienservice
- FitnessCenter Job
- Flexible working time models (e.g., part-time, job tandem, hybrid working)
- Extensive culture of diversity, equal opportunities, and participation
- Contribution plans for retirement provision
- Banking services for employees
- Company bicycle
- Deutschlandticket
About the Company
- Postbank Filialvertrieb AG advises 12.5 million Postbank customers nationwide on financial services and non-banking products, e.g., postal services.
- We value advice and collegial exchange at eye level.
- As #diepasstbank, we have the right fit for everyone.
- We connect our jobs with the right talents.
- People who actively shape the future through their skills, commitment, and team spirit.
- We strive for a culture in which we are empowered to excel together every day.
- This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.
- Together we share and celebrate the successes of our people.
- Together we are Deutsche Bank Group.
Equal Opportunity
- We welcome applications from all people and promote a positive, fair and inclusive work environment.
- Equality is very important to us – but in order not to limit the readability of our texts, we do not consistently use gender-neutral forms for personal designations. These are to be understood as gender-neutral.