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About the Role

Join our friendly team and help families say the perfect goodbye to loved ones. You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support. Find the kind of job satisfaction you didn’t think was possible.

Responsibilities

Build and maintain positive relationships with clients and the community.
Support clients in person and over the phone, arranging family visits and answering questions.
Ensure the funeral home is clean, safe, and welcoming, reporting maintenance issues.
Work with digital systems and devices to manage client documentation, funeral arrangements, and invoicing.
Refer regulated work, such as selling funeral plans, to Funeral Plan Arrangers.
Support with manual handling of coffins and assist in the care and preparation of the deceased.
Update client management applications with accurate and timely information.
Preparation, transportation, and personal care of the deceased with professionalism, dignity, respect, and adherence to health and safety standards.

Requirements

Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
Ability to confidently work with numbers and perform basic calculations such as cash handling, working out discounts, simple data entry, and invoicing.
A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
Good IT skills, with the ability to use a range of technology devices and systems.
Ability to learn and effectively use new applications and systems.
A passion for delivering great service and building relationships.
High levels of empathy, discretion, and care.
Ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings.
Comfortable with direct physical contact with the deceased as part of normal duties.

Skills

Communication skills
Numerical skills
Attention to detail
IT skills
Empathy
Discretion
Care
Physical capability

Location

Earlsfield, SW17 0PB
Hammersmith
Walton on Thames
Morden
Raynes Park
Mitcham
Battersea
Balham
Streatham
Earlsfield
West Norwood

Work Type

Part time
18.75 hours per week
Monday to Friday 9am to 5pm

Experience Level

No previous experience required

Salary/Compensations

£13.47 per hour

Benefits

Full training and ongoing support
Competitive salary
Excellent pension scheme
Discounts on a range of Co-op products and services
30% off Co-op branded products
10% off other brands in our food stores
23 days holidays (pro rata, rising with service)
Pension with up to 10% employer contributions
Employee Assistance Programme
Virtual GP and free eye tests
Endless career development opportunities including apprenticeships
Friendly, supportive team
Access to Stream - a money management app

About the Company

Co-op is owned by its members.
We are an organisation that puts people and communities first, and we’re powered by purpose.
We're building diverse and inclusive teams that reflect the communities we serve.
We are proud to be part of the Disability Confident scheme.

Equal Opportunity

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We offer interviews to disabled candidates who meet the minimum criteria for a job.
If you need any adjustments during the recruitment process, we'll support you.