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About the Role
This role supports the Advice & Customer Business Unit, contributing to privacy capability, controls, and culture across the Group. The Privacy Officer will provide practical guidance on handling customer information responsibly while maintaining trust, working across customer, marketing, advice, and digital initiatives.
Responsibilities
- Provide practical privacy advice across business operations, customer engagement, marketing, communications, advice, digital, and technology initiatives
- Partner with stakeholders early in the lifecycle of projects, campaigns and business changes to identify privacy risks and opportunities
- Support privacy awareness, education and capability uplift across the business
- Embed privacy-by-design principles across business and technology initiatives
- Support privacy assessments and provide advice on data use, customer information handling, consent management, third-party arrangements, access controls, information sharing and data flows
- Support privacy incident and breach management, including triage, investigation support, remediation and notifications
- Contribute to privacy governance, frameworks, standards and continuous improvement activities
- Monitor privacy controls, identify trends and emerging risks, and contribute to risk reporting and remediation activities
Requirements
- Experience working in privacy, risk, compliance, legal, governance or a related discipline
- Knowledge of privacy legislation and privacy risk management principles
- Strong stakeholder engagement and influencing skills
- The ability to balance regulatory obligations with commercial outcomes
- Experience working with customer data, marketing practices, digital channels or customer communications
- Excellent communication skills and the ability to translate complex requirements into practical advice
- A collaborative mindset and a passion for helping people navigate challenges
- Experience within financial services will be highly regarded
- Applicants will be required to provide evidence of their eligibility to work in Australia
- Applicants must undertake police and basic credit checks as a condition of employment
Skills
- Privacy
- Risk management
- Compliance
- Legal
- Governance
- Stakeholder engagement
- Influencing
- Communication
- Customer data handling
- Marketing practices
- Digital channels
- Customer communications
Location
- Australia
Work Type
- Full-time
Experience Level
- Professional
About the Company
- Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations.
- We know people who are confident about their financial future live better lives.
- People-inspired tech: Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.
Equal Opportunity
- We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.