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About the Role
Provide data and analytical support across HCF’s Private Health Insurance business, helping solve complex business problems and enabling informed decision-making. Use technical expertise and commercial thinking to generate actionable insights, build valuable data products, and support initiatives focused on value-based healthcare and member acquisition/retention.
Responsibilities
- Partner with stakeholders to understand business needs and translate them into high-quality data, analytics, and insight solutions.
- Analyze membership, claims, benefits, revenue, industry data, and KPIs to identify trends and generate actionable insights.
- Conduct exploratory analysis to answer complex business questions and support better-informed decisions.
- Deliver accurate and timely reporting and insights to support budgets, forecasts, premium submissions, performance metrics, and ad hoc business requirements.
- Maintain data assets through appropriate testing and issue resolution, ensuring strong data quality, integrity, and accuracy.
- Identify and implement opportunities for automation, continuous improvement, and greater process efficiency, while helping reduce technical debt and inefficiencies.
- Contribute to analytics projects, testing, and business initiatives, delivering agreed outcomes within established time and budget requirements.
- Communicate insights and progress clearly to stakeholders and help strengthen data literacy, coaching, and knowledge sharing across the business and team.
Requirements
- Strong analytical, problem-solving, and data interpretation skills, with the ability to provide clear and concise business insights.
- Strong querying and programming capability within business analytics.
- Strong SAS platform and programming skills, including Data Step, Macro, Job Flows, CAS, data transformation, and exploration.
- Experience with Snowflake Data Warehouse, Tableau, Excel, and SQL.
- Strong knowledge of Business Intelligence tools and multidimensional analysis.
- Strong reporting and data storytelling skills across visual and tabular formats.
- Technical understanding of procedural languages and/or ETL.
- Knowledge and understanding of business roles within Private Health Insurance, Life Insurance, or an equivalent industry.
- Excellent communication and presentation skills, with the ability to engage effectively with both business and technical stakeholders.
- A continuous improvement mindset and the drive to enhance the data and analytics lifecycle.
Skills
- SAS platform
- SAS programming
- Data Step
- Macro
- Job Flows
- CAS
- Data transformation
- Data exploration
- Snowflake Data Warehouse
- Tableau
- Excel
- SQL
- Business Intelligence tools
- Multidimensional analysis
- Reporting
- Data storytelling
- Procedural languages
- ETL
- SAS Viya
- SAS 9.4
- SAS Visual Analytics
- Data warehousing techniques
- Data Vault 2.0
- Dimensional Modelling
- Cloud computing
- AWS
Location
- Australia
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
- Experienced analyst
Education Level
- Relevant tertiary qualifications are preferred.
Benefits
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
About the Company
- At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
- We want to be true health partners to our members, easily guiding the healthcare choices that are right for them.
- At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Equal Opportunity
- We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.