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About the Role
We are seeking an Events & Operational Excellence Lead to manage company events and support key commercial operations in Japan. This hands-on leadership role involves managing significant events, improving organizational processes, and ensuring smooth, efficient execution of activities in collaboration with various internal departments and external vendors.
Responsibilities
- Plan and manage company events, including seminars, congresses, regional meetings, webinars, and company meetings.
- Manage event logistics, including venues, vendors, materials, budgets, and on-site operations.
- Lead complex or high-priority events and resolve issues as they arise.
- Ensure events are delivered on time, within budget, and to a high standard.
- Create and improve guidelines and processes for event management.
- Ensure events comply with company policies, pharmaceutical industry regulations, data protection requirements, and applicable laws.
- Review event plans, budgets, and operational processes.
- Manage relationships with key event and service vendors.
- Monitor vendor performance and ensure high-quality delivery.
- Manage budgets, purchasing, contracts, and payments in cooperation with Finance and Procurement.
- Identify opportunities for resource efficiency and cost control.
- Support Marketing and Sales with the operational planning and execution of key activities.
- Translate business requirements into clear and practical action plans.
- Coordinate activities across Marketing, Sales, Medical, Compliance, Finance, and external partners.
- Identify opportunities to improve processes and enhance day-to-day operational efficiency.
- Review event results, KPIs, and feedback to identify areas for improvement.
- Lead projects to standardize processes, implement new tools, and improve ways of working.
- Support the organization in building more efficient and scalable operations.
- Lead and develop the Events & Operational Excellence function.
- Support team members through coaching, mentoring, and day-to-day guidance.
- Prioritize workloads and ensure the team effectively delivers key activities.
Requirements
- Bachelor's degree or above; a background in healthcare, life sciences, or a related field is preferred.
- 8–10+ years of experience in event management, commercial operations, or a related role within the pharmaceutical or healthcare industry.
- Hands-on experience managing pharmaceutical events such as seminars, congresses, lectures, and webinars.
- Experience leading a team or function while remaining hands-on with day-to-day work.
- Experience with event operations, vendor management, purchasing, contracts, and payments.
- Good understanding of pharmaceutical industry regulations, compliance requirements, and data protection.
- Experience working with multiple departments, including Marketing, Sales, Medical, Compliance, and Finance.
- Strong project management and problem-solving skills.
- Business-level English and Japanese proficiency.
- Experience in Marketing or Sales, or working closely with commercial teams (preferred).
- Experience setting up or improving a new function, team, or operating model (preferred).
- Experience with SAP, Ariba, or other purchasing systems (preferred).
- Experience in Customer Excellence, Business Operations, or a similar function (preferred).
- Experience with Power BI, Smartsheet, or AI tools (preferred).
Skills
- Event Management
- Commercial Operations
- Pharmaceutical Industry Regulations
- Compliance
- Data Protection
- Vendor Management
- Budget Management
- Purchasing
- Contracts
- Payments
- Project Management
- Problem-Solving
- English
- Japanese
- SAP
- Ariba
- Power BI
- Smartsheet
- AI tools
Location
- Japan
Work Type
- Remote working available within Japan
- Bilingual working environment
Experience Level
- 8–10+ years of experience
- Leadership experience
Education Level
- Bachelor's degree or above
Salary/Compensations
- Competitive salary and performance-based bonus
Benefits
- Remote working available within Japan
- Bilingual working environment with English and Japanese used regularly
- Competitive salary and performance-based bonus
- Professional training and development opportunities
- An international and collaborative working environment
- The opportunity to work closely with global and local teams
- A key role in improving commercial operations and event management within a growing pharmaceutical organization
About the Company
- A growing global pharmaceutical company focused on developing innovative treatments and improving access to medicines for patients worldwide.
- The company works across international markets and has a collaborative, fast-paced environment with opportunities to work with global and local teams.