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About the Role
The Senior Business Analyst will evaluate the downstream impacts of UNITE transformation initiatives on the Complaints business within Customer Production and Support. This role involves defining business requirements, supporting Agile delivery teams, and ensuring business readiness through various change management activities.
Responsibilities
- Define business requirements
- Support Agile delivery teams
- Drive business readiness through impact assessments
- Process design
- SOP updates
- Training
- Communications
- UAT
- BPIV
- Change management activities
Experience Level
- Senior