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About the Role
The Product Analyst role works with business partners, wider technology domains and external parties to act as a conduit between the business & technology. The product analyst supports and when required leads the lifecycle for designated products. Their underlying technology sub-systems and is accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes – from concept through to operations. Product Analysts are to work with the organisation to help stakeholders improve their processes and systems and support the delivery of new features, enhancements and initiatives. They govern service partners to ensure product features are delivered to commitments, meets business requirements and service levels. The Product Analyst has a customer-centric mindset with a drive for continuous improvement and innovation. The Product Analyst role within the B2C AI Team, offers a unique opportunity to help shape Qantas' AI future, working on innovative initiatives spanning Generative AI, intelligent automation, conversational experiences and AI-powered customer and employee solutions. You will play a key role in delivering capabilities that enhance customer experiences, improve operational efficiency and help establish the foundations for how AI is leveraged across the Qantas Group.
Responsibilities
- Support and lead the lifecycle for designated products.
- Align product delivery plans to enable the business to achieve their objectives & strategic outcomes.
- Help stakeholders improve their processes and systems.
- Support the delivery of new features, enhancements and initiatives.
- Govern service partners to ensure product features are delivered to commitments, meets business requirements and service levels.
- Deliver capabilities that enhance customer experiences.
- Improve operational efficiency.
- Establish the foundations for how AI is leveraged across the Qantas Group.
Requirements
- 3+ years’ experience in Business or Systems Analysis, Product or IT Support or related disciplines.
- Proven track record of operating in IT Delivery environments from concept to BAU.
- Basic to Expert understanding and use of modern delivery frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others.
- Experience in security management practices, risk management, vulnerability management and penetration testing.
- Prior experience with, and strong comfort using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation.
- Demonstrated ability to partner and collaborate across multiple functions and levels.
- Experience in IT Operations and / or working in ongoing product lifecycle.
- Demonstrated technical expertise, utilising a depth and breadth of knowledge and practical experience within a specific technical area.
- Stays up to date with regulatory and other change in the technical area, and understands how they apply to Qantas.
- Stakeholder engagement and management skills.
- An interest in emerging AI technologies and a willingness to learn and contribute within a rapidly evolving AI environment.
Skills
- Scrum
- Kanban
- Lean
- Design thinking
- Human-centred design
- Multivariate testing
- Continuous improvement
- Test automation
- Security management practices
- Risk management
- Vulnerability management
- Penetration testing
- JIRA
- Confluence
- Working with data sets to deduce accurate insights
- AI technologies
Location
- Mascot Campus
Work Type
- Permanent
- Full time
Experience Level
- 3+ years’ experience
Education Level
- Degree qualified, or equivalent industry / technical experience and qualifications
Benefits
- Discounted air travel within Australia and across the globe, both for you and your family and friends.
- Exclusive deals on accommodation and holidays.
- 18 weeks paid parental leave.
- Additional purchased leave options.
- Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- Salary packaging for motor vehicles to electronic devices.
- Support for wellbeing, including mental health resources and a tailored nutrition plan.
About the Company
- Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline.
- Qantas has a range of subsidiary businesses that support the overall operations of the Group.
- The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
- At Qantas, we represent Australia to the world.
- Our diverse country is known for its unique spirit, mateship, and a can-do attitude.
- Together we’re strong and resilient, and we work hard to make sure we’re always at our best.
- Technology is a big part of how we continue to pioneer our way forward.
- With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports.
- Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving.
Equal Opportunity
- Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.
- We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.