Assistant Restaurant & Banqueting Manager - London Marriott Hotel Maida Vale
Marriott · GB
8 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Assistant Restaurant & Banqueting Manager - London Marriott Hotel Maida Vale role.
Rezi rewrites your resume against Marriott's job description. Free.
Tailor your resume to this Assistant Restaurant & Banqueting Manager - London Marriott Hotel Maida Vale role.
Rezi rewrites your resume against Marriott's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Assistant Restaurant & Banqueting Manager - London Marriott Hotel Maida Vale posting at Marriott — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Assistant Restaurant & Banqueting Manager - London Marriott Hotel Maida Vale posting at Marriott — free, in seconds.
About the Role
The Assistant Restaurant & Banqueting Manager will set the tone for every guest's stay by providing a warm welcome, answering questions, and offering information about hotel services, facilities, and the local area. This role also ensures a smooth check-out experience for guests.
Responsibilities
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Demonstrates self confidence, energy and enthusiasm.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service and health & safety culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Develops a relationship with all guests to build repeated clientele internally and externally.
- Assists the Food & Beverage Manager with daily operations, staff planning, ordering and purchase.
Requirements
- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
Location
- London
Work Type
- Full-time
Experience Level
- 3 years experience in the food and beverage, culinary, or related professional area
- 1 year experience in the food and beverage, culinary, or related professional area
Education Level
- High school diploma or GED
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Benefits
- Complimentary meals on duty
- 20% off food & beverage in all participating Marriott Hotels
- 50% off in one of the Central London Marriott Cluster properties
- Discounted stays at over 9000 Marriott International hotels worldwide
- Awards and recognition celebrations
- Access 24/7 confidential wellbeing support in our Wisdom App
- Cycle to Work Scheme
- Supportive company pension scheme
- National and internal promotion opportunities
- Access to major high street discounts
About the Company
- Marriott International is the largest hospitality brand in the world.
- London Marriott Hotel Maida Vale is a stylish fixture on the Northwest London cityscape.
- Marriott Hotels strive to elevate the hospitality art, innovating while maintaining comfort globally.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.