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About the Role

As a Senior Software Engineer in the Customer Operations team, you will design, build, and maintain solutions for internal assessors, top-tier partners, and their customers across multiple platforms. This role is central to the business, solving specific customer problems with a significant AI investment, including integrating AI into development practices and building agentic systems. You will lead technical design discussions, participate in product discovery, write high-quality code and documentation, and implement Infrastructure as Code (IaC) solutions, while also raising the bar for engineering practices. Collaboration with product managers, QA engineers, and other engineering teams is key to shipping features, maintaining platform stability, and improving infrastructure and observability.

Responsibilities

Design and build scalable, high-quality solutions across multiple platforms that directly serve internal assessors, top-tier partners, and their customers — driving measurable improvements in operational efficiency and customer outcomes.
Lead technical design discussions and architecture decisions, setting the standard for engineering excellence across the team through rigorous code review, documentation, and best practices.
Shape and deliver AI-first initiatives, from integrating AI into development workflows to architecting agentic systems that solve complex customer problems at scale.
Own the full development lifecycle — from active participation in product discovery through to implementation, Infrastructure as Code (IaC), and production-grade observability — ensuring platform stability and reliability.
Drive cross-functional collaboration with product managers, QA engineers, and other engineering teams to ship impactful features on time and continuously raise the bar for platform performance.
Champion a culture of continuous improvement, identifying opportunities to enhance infrastructure, tooling, and engineering practices that contribute to the Customer Operations team's strategic goals and Cover Genius's broader business objectives.

Requirements

6+ years of experience in software development, with a track record of building and operating production systems.
Fluent with AI coding tools (Claude Code, Cursor, Gemini, or similar)—you've integrated them into real workflows, not just experimented.
Demonstrated experience designing, building and maintaining high quality web services using PHP, Python and ideally other programming languages such as Typescript.
Experience designing APIs and building integrations with third-party services—particularly where each integration has unique requirements rather than following a single template.
Solid grasp of cloud infrastructure (AWS), containerisation (Docker/Kubernetes), CI/CD pipelines, relational databases (PostgreSQL), NoSQL databases (MongoDB) and data modelling.
Comfort with ambiguity—you've delivered in environments where requirements emerged through stakeholder engagement rather than detailed specifications.
Strong written and verbal communication skills; able to participate in discovery work with PMS, produce technical briefs, document architectural decisions, and articulate trade-offs to both engineering and non-engineering audiences.
Strong problem-solving skills and a keen ability to break down complex problems into manageable solutions.
Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
A collaborative mindset and ability to work effectively within an Agile development environment.
Proactive and self-motivated with a strong sense of ownership and accountability for deliverables.
Ability to thrive in a fast-paced, evolving environment, adapting quickly to new technologies and business needs.
Treats AI tools as essential infrastructure, not optional add-ons; continuously experiments with new capabilities.

Skills

PHP
Python
Typescript
API Design
Third-party Integrations
AWS
Docker
Kubernetes
CI/CD
PostgreSQL
MongoDB
Data Modelling
Infrastructure as Code (IaC)
AI Coding Tools

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Senior

Benefits

Flexible Work Environment

About the Company

Cover Genius is the global infrastructure for embedded protection, active in over 60 countries and all 50 US States.
We protect the customers of the world’s largest digital companies with seamless, end-to-end experiences.
Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.
The company is experiencing significant growth, with 40% YoY revenue growth and a recent $100M capital raise, valuing the company at $1.9BN.
We are focused on an AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure.
We are building the scalable technology powering the fast-growing $70B embedded protection market.
Our operating principles guide our mission: Make today matter, Act with accountability, Grow together, Inspire Each Other, Champion Our Customers.

Equal Opportunity

Cover Genius promotes diversity and inclusivity.
We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
We may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated.
We will keep your information on file for three years from the date of your application.