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About the Role
The Digital Solutions Representative (DSR) will focus on executing current and future digital strategies, expanding the adoption of Intuitive’s digital portfolio by selling digital products, driving adoption, and training surgeons on technology usage. The DSR will act as a liaison between internal teams and customers, providing feedback, ensuring ease of use, and sharing leads.
Responsibilities
- Consult with customers and understand their needs.
- Collaborate with sales and Digital Networking team to drive adoption of digital portfolio with surgeons.
- Drive adoption and utilization of digital solutions through targeting, customer support, and continuous consultation and thorough training on functionality and benefit.
- Drive continuous expansion and development of the digital user base by working with key surgeon thought leaders and other key customers to develop a qualified lead funnel.
- Partner with Key Account, Clinical and Capital teams to identify digital solution leads and develop targeted customer strategy.
- Engage with prospective customers via video meeting, email, and in person where applicable to understand their needs and communicate the value of our digital solutions.
- Effectively collaborate with cross-functional teams in the corporate office to understand assigned business and needs.
- Partner with Sales and Marketing to ensure success of regional and virtual market development events, trade shows, and other industry activities.
- Develop KOL’s for digital portfolio.
- Achieve quarterly and yearly sales and adoption goals.
- Use Salesforce.com to organize activities, manage pipeline and report territory progress.
- Responsibly manage administrative tasks; reporting, outcomes of support activities, submission of expense reports, etc.
- Support product demonstrations & attend cases as needed to drive adoption and train surgeons for utilization.
- Ability to manage large pipeline, territory of surgeon targets.
- Become subject matter expert with the ability to adapt to new features/innovation.
- Help drive processes/approaches to improve internal team operations.
- Gather and funnel customer feedback to engineering to drive product improvement.
Requirements
- Minimum 2 years of experience in a business development role in the medical field
- Proven experience with cross-functional collaboration
- Demonstrated success with influencing customers and leadership via phone and video meeting
- Ability to communicate and present ideas clearly to internal teams and customer-facing stakeholders (surgeons, nurse managers, hospital C-suite leadership)
- Excellent communication skills, both written and verbal
- Carry self-directed approach to meet project/team goals with minimal supervision
- Ability to work independently remotely with some in person sales activities
- Self-led with ability to navigate complex sales scenarios
- Great time management and a detailed organization approach in a fast-paced environment
- Understand the basics of HL7, PACS (picture archival and communications), DICOM, EPIC interfaces, etc.
- Experience working in hospital operating room environments preferred
- Experience in training physicians preferred
Skills
- Business development
- Medical field sales
- Cross-functional collaboration
- Customer influencing
- Phone and video meeting communication
- Clear communication and presentation
- Written communication
- Verbal communication
- Self-direction
- Independent remote work
- Sales navigation
- Time management
- Organization
- HL7
- PACS
- DICOM
- EPIC interfaces
- Hospital operating room experience
- Physician training
Location
- Remote
Work Type
- Remote
- Employee
Experience Level
- Professional 3 (9)
Education Level
- Bachelor's degree or equivalent experience required
About the Company
- At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
- As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
- Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
- Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
- Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Equal Opportunity
- 当社は、法令に従い、全ての応募者について、その適性と能力のみを基準として公正に採用選考を行います。