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About the Role
This Project Analyst role is responsible for leading the end-to-end onboarding and implementation of Corporate Card programs for corporate clients across Japan and global markets. The successful candidate will ensure a seamless implementation experience while accelerating client readiness and early spend realization.
Responsibilities
- Manage client onboarding by guiding application completion and collecting all required legal documentation to initiate implementation.
- Ensure seamless setup of all account components, including identifying and resolving missing information, managing card member applications, configuring internal platforms, Corporate/Personal Membership Rewards, billing support files, payment methods, and other in-scope requirements.
- Input and maintain data for new and expanding corporate clients within risk management tools, ensuring accurate program setup.
- Deliver high-quality, dedicated advisory support to clients throughout the implementation and enrollment lifecycle.
- Drive early client engagement through calls and emails to support card activation and proactively address low or inactive accounts to increase charge volume.
- Monitor billing and payment processes, engaging with clients at key milestones to ensure accurate billing and timely settlement.
- Take ownership of initiatives to improve and enhance existing tools, systems, and operational processes.
- Collaborate with Sales, Account Sales, and Implementation Managers to ensure successful implementation and smooth handover to the relevant teams.
Requirements
- Knowledge of procure to pay processes, financial and AP and reconciliation processes.
- Strong project management skills.
- Detailed knowledge of Corporate Products, payments capabilities, and technology solutions.
- Relationship management and negotiation skills.
- Strong process and project management capabilities, with a demonstrated results orientation, including the ability to prioritize across multiple projects in a fast-paced environment, and proficiency in using metrics / KPIs to track performance and drive results.
- Strong collaboration, influencing, and communication skills, with the ability to articulate complex and abstract ideas clearly and simply.
- Experience working in a global / matrixed environment.
- Fluency in Japanese is required.
- Business-level proficiency in English is required.
- Successful completion of a background verification check, subject to applicable laws and regulations.
Skills
- Project management
- Relationship management
- Negotiation
- Collaboration
- Influencing
- Communication
Location
- Japan
- Global
Work Type
- Hybrid
- Onsite
- Virtual
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.