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About the Role
Partner with automotive dealers to maximize their value from carsales subscriptions. Manage a portfolio of 300 dealer customers, acting as a trusted advisor to build relationships, provide strategic guidance, and use data-driven insights to improve product adoption, customer satisfaction, and long-term success. Collaborate with Sales, Advertising, and Onboarding teams to deliver exceptional customer experiences and identify growth opportunities.
Responsibilities
- Manage a portfolio of 300 automotive dealer customers, building trusted relationships through a digital-first engagement model.
- Serve as the primary point of contact for customers, offering proactive support, strategic advice, and tailored solutions.
- Utilize customer insights, platform data, and performance reporting to identify opportunities for improved product adoption, engagement, and retention.
- Educate customers on new features and capabilities to maximize subscription value.
- Identify opportunities for customer value growth through subscription optimization and additional products/services.
- Collaborate with Advertising Specialists, Account Executives, and Onboarding teams for a seamless customer lifecycle experience.
- Manage the customer portfolio proactively and with organization, consistently delivering outstanding customer outcomes.
Requirements
- Experience in Customer Success, Account Management, or Client Services within a SaaS, technology, or digital business.
- Passion for building strong customer relationships and helping customers achieve business goals.
- Confidence using data and insights to identify opportunities and communicate value.
- Excellent communication and stakeholder management skills with the ability to influence and engage customers remotely.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- A proactive, commercially minded approach focused on customer retention, growth, and continuous improvement.
- 1-3 years of experience.
- Must have full-time Australian working rights.
- Successful candidates will need to complete a National Police Record check.
Skills
- Customer Success
- Account Management
- Client Services
- SaaS
- Technology
- Digital Business
- Relationship Building
- Data Analysis
- Stakeholder Management
- Remote Engagement
- Organizational Skills
- Commercial Acumen
Location
- Remote
- Onsite
Work Type
- Hybrid
- Full-time
- Fixed-term contract
- Part-time options available
Experience Level
- Entry-level
- 1-3 years experience
Benefits
- 24 weeks paid parental leave for primary caregivers
- Four weeks paid secondary caregivers leave
- Paid family & fertility planning leave
- Flexible working arrangements
- Supportive team environment
- Opportunities for career advancement
- Recognition as one of Australia's Best Workplaces™
- Family Friendly Workplace
- WORK180 endorsed employer for women
About the Company
- carsales is evolving with the new economy to help people choose how they move today and tomorrow.
- Has a vision to be the global leader in online vehicle marketplaces, transforming how people buy and sell across the world.
- Encourages innovation and taking bold steps for growth.
- Sales teams partner with dealerships, agencies, automotive manufacturers, corporates, and finance and insurance companies.
- Embraces hybrid working, combining remote flexibility with in-person collaboration.
- Champions flexibility with policies and leave options to support wellbeing.
- Recognized as one of Australia's Best Workplaces™ by Great Place to Work®.
- Recognized as a Family Friendly Workplace.
- Endorsed by WORK180 as an employer for women.
Equal Opportunity
- As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences.
- Committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
- Provides support for individuals with disabilities or those requiring adjustments to participate fully in the recruitment process.
- A proud Circle Back Initiative employer, committing to responding to every applicant.