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About the Role
As an Enterprise Customer Success Manager, you will manage relationships across some of our largest automotive dealer groups, partnering with up to 150 dealers to drive engagement, product adoption, and long-term customer success. You will be out in the field as well as working virtually with dealers, using data and insights to identify opportunities, solve challenges, and help customers get the most from their SaaS subscriptions. You will work closely with Enterprise Account Managers, Account Executives, and Onboarding teams to deliver a seamless customer experience while identifying opportunities for growth and re-engagement.
Responsibilities
- Own and grow relationships across a portfolio of enterprise automotive dealers
- Use data and insights to identify risks, opportunities, and areas for improvement
- Drive product adoption, best practice, and customer engagement
- Deliver compelling reporting and insights to dealer stakeholders
- Identify subscription uplift and advertising opportunities
- Partner with internal teams to support onboarding, renewals, and customer growth
Requirements
- Customer-obsessed, commercially savvy, highly organised, and confident engaging with senior dealer stakeholders
- Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS or technology
- Strong relationship-building and stakeholder management skills, with the confidence to engage with senior decision-makers and business owners
- A commercial mindset, with an ability to identify growth, retention, and upsell opportunities
- Strong data and analytical skills, with the ability to turn customer data into clear, actionable insights
- Highly organised and proactive, with the ability to manage a large portfolio and stay ahead of customer needs
- Excellent communication, presentation, and influencing skills
- A genuine customer-first mindset, with a focus on delivering value and building long-term partnerships
- Comfortable working in a hybrid, field-based role, managing priorities across multiple customers
- Must have full-time Australian working rights
- Successful candidates will need to complete a National Police Record check
Skills
- Automotive experience
- SaaS experience
- Technology experience
- Relationship-building
- Stakeholder management
- Commercial mindset
- Data analysis
- Communication
- Presentation
- Influencing
Location
- Field-based
Work Type
- Hybrid working
- Flexible working arrangements
- Part-time options
- Full Time
Experience Level
- Senior
Benefits
- 24 weeks paid parental leave for primary caregivers
- Four weeks paid secondary caregivers leave
- Paid family & fertility planning leave
- Flexibility
- Supportive wellbeing policies and leave options
About the Company
- carsales is evolving with the new economy to help people choose how they move today and tomorrow.
- We have a vision to be the global leader in online vehicle marketplaces, transforming how people buy and sell across the world.
- We discover new ideas and bring them to life, continuing to grow and evolve.
- Our Sales teams partner with customers including dealerships, agencies, automotive manufacturers, corporates, and finance and insurance companies.
- We embrace hybrid working, combining the flexibility of remote work with the energy and connection of in-person collaboration.
- We champion flexibility and offer a range of policies and leave options to support your wellbeing.
- Recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace and a WORK180 endorsed employer for women.
- We are a proud Circle Back Initiative employer, committing to responding to every applicant.
Equal Opportunity
- As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences.
- We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
- If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.