Chief Control Officer and Third-Party Management (CCO and TPM)
HSBC Global Services Limited · JP
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About the Role
This role reports into the Head of Business Risk and Resilience (BRR) and combines direct accountability for Third-Party Management (TPM) with additional responsibilities over business Financial Crime (FC) risk and Risk & Control Oversight Management (RCOM). The role holder will assist drive a holistic risk and control strategy, overseeing third party risk and supplier management, and ensure robust governance and compliance across the market. Furthermore, they will act as the first line of defense, enabling and optimizing a high-performance Non-Financial Risk (NFR) management culture, and safeguarding HSBC from risks associated with internal and external third parties.
Responsibilities
- Lead the execution of NFR optimization with the Head of BRR and implement consistent NFR management frameworks across entities.
- Implement strategies to build a robust Market GCCO operating model, eliminating duplication whilst driving continuous improvement.
- Collaborate regionally focusing on change-management risks and reducing complexity over process and procedures, to drive efficiency of TPM, FC and RCOM.
- Ensuring delivery of GCCO and TPM services, coupled with adherence to service catalogues and Service Level Agreements (SLAs), all whilst preserving the reputational standards expected across HSBC.
- Manage the regulatory, conduct and FC risk for TPM controls, ensuring efficient and effective delivery to meet the governance and oversight requirements expected to satisfy in-country regulators.
- Provide Management Information (MI) and analytics on supplier management, outsourcing, and contract lifecycle management, enabling informed decision-making.
- Proactively identify and rectify process and control weaknesses, working closely with 2nd and 3rd line teams to maintain an effective overall 3LoD model.
- Lead and support the design, delivery, and rollout of global TPM programs in-country, ensuring consistency between regional and global initiatives.
- Support Risk & Compliance measures for RCOM, and governance in GCOO of local regulations in accordance with HSBC guidelines.
- Present and prepare papers for the onshore Operational Management Committee and Regional Risk Management governance meetings as required.
Requirements
- University degree with proven relevant work experience in Risk Management, Compliance, Financial Crime, Audit, &/or Third-Party Management.
- Proven experience working within and navigating large, complex global institutions that place significant emphasis on culture, values, behaviours, and organisational objectives.
- Expertise in risk management, MI reporting, technology adoption to optimize working arrangements and productivity, operations, supplier management, and governance.
- Extensive experience in managing and applying controls across functions, including regulatory and operational risk frameworks.
- Strong stakeholder management, communication, and influencing skills, with experience engaging senior executives.
- Ability to work independently, prioritize under pressure, and deliver results in a matrix environment.
- Ability to demonstrate strong aptitude for rapid learning and problem solving.
- High ethical standards, innovative and embodies critical thinking and a solutions-based mindset.
- Fluent in English with business level Japanese preferred.
Skills
- Risk Management
- Compliance
- Financial Crime
- Audit
- Third-Party Management
- MI reporting
- Technology adoption
- Operations
- Supplier management
- Governance
- Stakeholder management
- Communication
- Influencing skills
- Problem solving
Education Level
- University degree