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About the Role
Provide best-in-class support for patent and trademark clients, manage client relationships, and solve complex client challenges. This role requires creative problem-solving, effective escalation handling, and proactive communication with stakeholders to maintain accurate portfolio records. You will collaborate with global teams to ensure seamless service delivery and drive continuous process improvements in a dynamic environment.
Responsibilities
- Provide best-in-class support for patent and trademark clients
- Manage client relationships for new and existing clients
- Think creatively and outside the box to solve complex client challenges
- Handle escalations effectively, finding practical solutions
- Proactively communicate and collaborate with external and internal stakeholders to keep portfolio records current, accurate and valid
- Establish and maintain close working relationships with colleagues and teams across all regions to support a ‘one firm’ service delivery
- Engage in continuous process improvements and change management across the business
- Thrive in a dynamic environment by managing multiple priorities with a strong focus on accuracy and quality
Requirements
- Fluent in Japanese (native or near native)
- Business-level English (written and spoken)
- Bachelor’s Degree or equivalent related experience
- Client-facing skills and experience, building trusted, long-term relationships
- Demonstrated problem-solving ability: Able to assess complex situations, identify root causes, think creatively, and propose practical solutions independently
- Excellent multitasking and time management skills: Comfortable managing multiple priorities and responsibilities, driving timely resolution without sacrificing quality
- Strong interpersonal and communication skills: Ability to interact professionally with clients, managers, and collaborate effectively with internal teams across regions
- Strong adaptability: Comfortable managing shifting priorities and working effectively in a fast-paced, dynamic environment
- Proactive and self-motivated
- Team player who thrives in a cross-functional environment
- Flexibility to work international business hours
- Residing in Japan with eligibility to work in Japan
- Experience in the IP industry or familiarity with intellectual property concepts (e.g. patent/trademark management, annuity management, IP payments)
- Paralegal skills
Skills
- Client-facing skills
- Problem-solving
- Multitasking
- Time management
- Interpersonal skills
- Communication skills
- Adaptability
- Proactive
- Self-motivated
- Team player
- IP industry knowledge
- Intellectual property concepts
- Paralegal skills
Location
- Tokyo
- Hybrid
Work Type
- Full time
- Hybrid
Education Level
- Bachelor’s Degree or equivalent related experience
Benefits
- Social insurance (health insurance, employees' pension, employment insurance, worker's accident insurance)
- Weekends off
- National holidays off
- New Year holidays off
- Free food and drinks
- Paid sick leave
- Office casual attire
- Volunteer holiday