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About the Role
The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Guest Services departments, overseeing administrative, accounting, property guest service, property housekeeping, and associate development functions. This role ensures staffing and scheduling for maximum productivity, controls payroll costs, and manages room inventory to achieve the highest possible occupancy percentage.
Responsibilities
- Oversee daily operations of Housekeeping and Guest Services departments.
- Manage administrative, accounting, guest service, and housekeeping functions.
- Ensure proper staffing and scheduling for maximum productivity.
- Control payroll costs to achieve maximum profitability.
- Communicate priorities to staff through daily and weekly meetings.
- Ensure guest satisfaction levels meet site goals.
- Identify areas of process improvement for team and guest efficiency.
- Manage strict room inventory to achieve highest possible room occupancy percentage.
- Manage guest accounts to ensure correct rates and payment.
- Review incoming groups for blocking needs and front office requirements.
- Ensure all guest resolutions and concerns are achieved and responded to.
- Own and manage the Internal Audit process.
- Ensure departmental compliance with Quality Assurance, Loss Prevention, and safety standards.
- Manage and support all financial aspects of the department.
- Prepare annual department budget, identifying cost reductions and operational improvements.
- Maintain cost control and appearance of retail inventory.
- Participate in unit inspections daily to ensure standards.
- Train staff on all ROPs/DOPs standards for both departments.
- Responsible for the selection and development of associates in both departments.
Requirements
- Strong leadership skills (ability to effectively coach, mentor, and train staff).
- Strategic thinking.
- 2 to 5 years of hotel/resort experience.
- Excellent communication skills.
- Proficiency in Microsoft Excel, Word, Outlook.
Experience Level
- 2 to 5 years of hotel/resort experience
Salary/Compensations
- $90,000
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
- Depending on position, paid time off, parental leave and holidays
About the Company
- Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
- Innovation and growth keep our work interesting and fun.
- Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
- Hospitality is at the heart of all we do at Travel + Leisure Co.
- Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
- We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
- Join our global team and build a career where memories start with you.
Equal Opportunity
- We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
- If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.