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About the Role
The successful candidate is an execution-oriented leasing leader who thrives in a fast-paced, high-performance lease-up environment. They bring strong leadership, communication, and organizational skills, with a proven ability to coach teams, drive leasing velocity, improve conversion, and deliver occupancy and revenue objectives. The ideal candidate is energized by daily leasing execution, market responsiveness, customer experience, and the opportunity to help establish Mirvish Village as a market-leading rental community.
Responsibilities
- Lead, coach, and develop Leasing Associates and Leasing Coordinator(s), ensuring the team is clear on daily priorities, leasing targets, resident experience standards, and individual performance expectations.
- Establish measurable goals, accountability standards, and regular performance routines for leasing staff.
- Ensure the team consistently and accurately uses approved leasing tools, CRM platforms, reporting systems, follow-up workflows, and operating procedures.
- Conduct regular coaching, role playing, training, and performance management activities to drive market leading conversion ratios and leasing success.
- Manage the prospect pipeline and CRM to maximise conversion and leasing results.
- Ensure leasing agents consistently qualify prospects, deliver high-quality tours, document activity accurately, and complete timely, disciplined follow-up to improve conversion.
- Foster a high-performance team culture built on professionalism, collaboration, accountability, customer service excellence, teamwork, and positive energy.
- Translate the approved leasing strategy into weekly team priorities, daily operating focus, and clear action plans to achieve project leasing objectives.
- Own day-to-day residential leasing operations for Mirvish Village, ensuring the team is focused on lead response, prospect qualification, touring, follow-up, application conversion, and lease execution.
- Drive occupancy, leasing velocity, conversion, revenue, and net effective rent objectives across all phases of the community.
- Manage day-to-day unit pricing recommendations and availability positioning to maximize revenue generation.
- Execute leasing strategies, promotional programs, pricing initiatives, and customer experience standards established in partnership with senior leadership.
- Monitor competitive leasing activity, pricing, concessions, prospect feedback, and market conditions, and provide regular insights to senior leadership.
- Personally support high-value prospects, complex leasing situations, VIP tours, and team coverage needs when required.
- Prepare and execute leases in accordance with company standards and applicable legislation.
- Partner with Property Management to support a seamless customer experience from inquiry through occupancy.
- Provide accurate, consistent communication to prospects and residents throughout the leasing process.
- Share prospect and resident feedback with Property Management to help address leasing-related issues and improve the transition into occupancy.
- Support service recovery for leasing-related concerns and escalate resident matters to Property Management as appropriate.
- Coordinate move-ins with Property Management to ensure a smooth resident transition.
- Ensure lease documentation, resident information, and move-in requirements are complete and accurately transferred.
- Help resolve onboarding issues and share resident feedback to improve the move-in experience.
- Support leasing across buildings and project phases with consistent execution and customer experience.
- Coordinate with Development, Construction, Marketing, Property Management, and Operations to support openings and occupancy transitions.
- Provide operational feedback and customer insights to inform future phases and leasing initiatives.
- Ensure leasing documentation, applications, tenancy agreements, and supporting records are accurate and complete.
- Support resident screening, reference verification, credit review, and leasing records in accordance with company standards.
- Maintain compliance with tenancy, privacy, company policy, and other applicable requirements.
Requirements
- Minimum 5 years of residential leasing experience, preferably within purpose-built rental, multifamily, or mixed-use communities.
- Minimum 2 years of experience leading or supervising leasing teams.
- Experience with lease-up projects, newly delivered communities, or multi-phased developments is considered an asset.
- Strong knowledge of the GTA residential rental market and leasing principles.
- Strong working knowledge of Microsoft Office Suite.
- Experience with Yardi Voyager, RentCafe, RentCafe CRM, DocuSign, and related leasing technologies.
- Understanding of leasing documentation, reporting, and resident screening processes.
- General understanding of financial reporting and operational performance metrics.
- Exceptional customer service and relationship management skills.
- Strong leadership, coaching, and team development capabilities.
- Excellent verbal and written communication skills.
- Strong organizational skills with high attention to detail.
- Effective problem-solving and conflict-resolution abilities.
- Ability to manage multiple priorities and adapt within a fast-paced environment.
- Ability to develop and maintain positive working relationships with residents, colleagues, and stakeholders.
- Demonstrates attributes consistent with the Petersons’ Core Values: Relationships, Integrity, Entrepreneurship, Gratitude.
Skills
- Leadership
- Communication
- Organizational skills
- Coaching
- Leasing velocity
- Conversion improvement
- Occupancy objectives
- Revenue objectives
- Market responsiveness
- Customer experience
- Pipeline management
- CRM platforms
- Reporting systems
- Problem-solving
- Conflict resolution
- Adaptability
Location
- Mirvish Village
Work Type
- Full-time
Experience Level
- 5+ years residential leasing experience
- 2+ years leadership/supervisory experience
Education Level
- Post-secondary education in Business, Real Estate, Marketing, Hospitality, or a related discipline preferred.
About the Company
- Mirvish Village is a market-leading rental community.