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About the Role

Altana is seeking a dedicated Technical Account Manager (TAM) to collaborate with public sector customers, guiding them in operating Altana’s platform. The TAM will drive user adoption, product enablement, and value realization, acting as the customer's day-to-day relationship manager and champion.

Responsibilities

Manage successful customer deployments and technical work streams from end-to-end.
Support Public Sector customers in rapidly achieving value and identifying new use cases.
Own customer relationships, including conducting Quarterly Business Reviews.
Respond to user support queries and build scalable TAM processes.
Synthesize and communicate feedback to the product team.
Coordinate the specification of new or expanded features with Product & Engineering teams.
Collaborate with Implementation Engineering for successful delivery.
Work closely with Sales Engineering to identify and prioritize growth opportunities.
Collaborate with Account Executives to identify and capitalize on expansion opportunities.
Balance strategic thinking with tactical execution.
Become an expert in how governments and enterprises can leverage technology for supply chain risk, trade enforcement, and trade facilitation.

Requirements

4-6 years of customer management, technology consulting, or general technology delivery experience, ideally with government stakeholders.
Comfortable working with both technical and non-technical stakeholders.
Experience translating complex data or technology concepts to new audiences.
Proven history of successfully expanding technical accounts year over year or leading complex software projects.
Strong relationship-building and influencing skills.
Excellent communication and interpersonal skills.
Open to feedback and thrives on cross-functional collaboration.
Good judgment and willingness to dive into details.
Eligible and willing to obtain a UK Security Check (SC) clearance or have an active clearance.

Skills

AI-powered product network operation
User adoption
Product enablement
Value realization
Customer relationship management
Cross-functional collaboration
Account strategy development
Product usage growth
Up-selling
Cross-selling
Value creation
Customer outcomes
Technical work stream management
Priority management
On-time delivery
Internal and customer communication
Power-user of Atlas platform
Identifying new use cases
Addressing customer pain points
Quarterly Business Reviews
Data-driven insights
Feedback relay
User support query response
Process building
Feedback synthesis
Feature specification
Collaboration with Product & Engineering
Collaboration with Implementation Engineering
Collaboration with Sales Engineering
Collaboration with Account Executives
Strategic thinking
Tactical execution
Commercial goals
Product goals
Supply chain risk
Trade enforcement
Trade facilitation
Translating complex data or technology concepts
Data analysis
SQL

Location

London
Commuting distance from Holborn office

Work Type

Hybrid

Experience Level

4-6 years

About the Company

Altana is the network for trusted trade, empowering governments and businesses with an AI-powered product network to build a more resilient and secure global economy.
Our values are Trust, Resilience, Stewardship, and Courage.
We believe a diverse workforce enables greater creativity, performance, and adaptability.

Equal Opportunity

Altana is proud to be an equal opportunity employer and welcomes all to join us as you are.
Employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate.
We prohibit discrimination and harassment of any type, in any situation.
Offers related to employment at Altana will come from an Altana.ai email address.
We will never ask for payment as part of the interview or onboarding process.