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About the Role
The PRG Coordinator is the primary resource for office hospitality services, delivering polished meeting and guest experiences for executives, producers, clients, prospects, carrier partners, associates, and office guests. This role ensures business meetings and guest experiences are planned and executed with professionalism, consistency, and attention to detail. Working closely with department leadership, this role also operates in a coordinator capacity supporting PRG related initiatives.
Responsibilities
- Serve as the primary resource for hospitality-related requests, meeting support, and guest experiences across the office.
- Coordinate hospitality services and logistics for client, prospect, carrier, producer, executive, leadership, training, and other business meetings.
- Manage conference room reservations, room setup, catering, technology readiness, guest accommodations, meeting materials, vendors, and day-of support.
- Ensure meeting rooms, common areas, and guest-facing spaces are professional, organized, welcoming, stocked, and presentation-ready.
- Partner with Executive Assistants to support hospitality-related components of executive, client, carrier, producer, and business meetings.
- Provide guidance on hospitality standards, processes, vendors, resources, and meeting best practices.
- Maintain hospitality procedures, templates, resources, inventory, supplies, and service standards.
- Coordinate vendor services related to catering, facilities, meetings, and guest experiences.
- Track hospitality-related expenditures and budgets as assigned.
- Support special projects, office initiatives, and business meetings as assigned.
- Provide expanded coordination for complex, high-profile, and executive-level meetings as assigned.
- Partner with meeting sponsors and stakeholders to understand objectives, attendee expectations, confidentiality needs, hospitality requirements, and deliverables.
- Develop meeting plans, timelines, run-of-show documents, preparation checklists, attendee logistics, and follow-up resources as needed.
- Use Microsoft Copilot and other approved tools to improve meeting planning, communication, documentation, checklists, workflows, and follow-through.
- Identify opportunities to simplify, automate, and standardize recurring hospitality and meeting-support processes.
- Evaluate meeting and guest experiences to identify service gaps and recommend improvements.
- Perform other work-related duties as assigned.
Requirements
- Three or more years of experience in hospitality, office administration, meeting coordination, executive support, client services, or a related field.
- Strong organizational, coordination, project management, communication, and customer-service skills.
- Ability to work independently, manage multiple priorities, exercise sound judgment, have strong attention to detail, anticipate needs, and adapt to changing business requirements.
- Demonstrated ability to build strong relationships with executives, business leaders, associates, vendors, and external partners.
- Must have strong verbal, written, and interpersonal skills to interact with clients, executives, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner.
- Must be results-oriented with the ability to be adaptable and proactive.
- Must be able to handle confidential information with discretion and trust.
- Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information.
- Demonstrated ability to follow through promptly on tasks to their completion.
- Legally able to work in the United States.
Skills
- Microsoft Copilot
- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Organizational skills
- Coordination skills
- Project management skills
- Communication skills
- Customer-service skills
- Attention to detail
- Interpersonal skills
Experience Level
- Three or more years of experience
Education Level
- Bachelor’s degree or equivalent combination of education and relevant experience.